LOL! Would it be nitpicking if I said they were too friendly?
My rep's name was Lisa. She was very helpful and was easy to work with. She took her time (in a good way) to make sure everything was all set and was very respectful. She knew what she was doing and I will never forget my AT&T customer service experience with her.
Remember that Wild Banchi... 1993-2010 
Posted from Apple iPhone
Posted from Apple iPhone
LOL! I'd like to give more love the CS coolrhyme, but as I said before I've seldom had to deal with them
I will also mention the rep I dealt with in store when I first had my phone activated, I was in and out in about 5 minutes, she was quick and efficient, so it's been all good for from the beginning.
coolrhyme wrote:
Actually, the seldom you have interaction w/ them the better it means the CS are doing their job preventing you from calling. Because if you are not calling. Then there is no problem w/ your phone or phone line
Right, my point exactly!
Doesn't look like any lovin' going on here...
redalanhall wrote:I DONT HAVE ONE THAY SUCK
Oh well. Everyone has their opinion. As Rihanna would say, "We found love in a hopeless place..."
Posted from Apple iPhone
Wild Banchi wrote:Doesn't look like any lovin' going on here...
redalanhall wrote:I DONT HAVE ONE THAY SUCK
Oh well. Everyone has their opinion. As Rihanna would say, "We found love in a hopeless place..."
Yeah, I don't even know why this guy have to leave a comment like that. He is probably blind and not reading the title of the thread
coolrhyme wrote:
Wild Banchi wrote:Doesn't look like any lovin' going on here...
redalanhall wrote:I DONT HAVE ONE THAY SUCK
Oh well. Everyone has their opinion. As Rihanna would say, "We found love in a hopeless place..."Yeah, I don't even know why this guy have to leave a comment like that. He is probably blind and not reading the title of the thread
Blind.... or semi-illiterate lol
*they
or both?!?
With all the NEGATIVE stuff on this forum, 
I'd be more than HAPPY to post about my CC experience...
To be honest, I've NEVER had an issue with CC...anytime I've ever had to call, only about a handful of times, whoever I spoke to was always courteous and helpful and resolved whatever problem that I've had. I was always nice when I spoke to them...maybe that had something to do with the way I was treated in return?? CSR's are people too...treat them like YOU would want to be treated.
Peeps!!
Dcookie wrote:With all the NEGATIVE stuff on this forum,
To be honest, I've NEVER had an issue with CC...anytime I've ever had to call, only about a handful of times, whoever I spoke to was always courteous and helpful and resolved whatever problem that I've had. I was always nice when I spoke to them...maybe that had something to do with the way I was treated in return?? CSR's are people too...treat them like YOU would want to be treated.
That's definitely a great attitude to have Dcookie and I'm glad all your experiences with AT&T have been positive! 
We as customer service representatives are indeed people that have feelings and can get frustrated with a customer that is yelling down our ear on the other side of the phone (That personally frustrates me as I have sensitive hearing and it hurts D. If your upset I understand your not going to be the nicest person but no need to be rude or yell, or start to insult the individual because that person is trying to help you. I personally have thick skin so I just stay professional and don't let anything get to me but I have had to tell a couple customers that were getting too out of hand to calm down. Basically along the lines of "I'm trying to help you, I've kept it very professional with you throughout this whole call, I'd really appreciate it if you kept it professional with me as well and we will get your issue resolved". It's great though becuase they usually apologize at the end of the call for being rude and thank me for putting up with their nonsense. I just tell them it's my job, you have to have a thick skin
If and when I ever need to call CS again I wouldn't mind dealing with reps such as aristizzle and coolrhyme, you both seem like friendly and genuine people But to expand on coolrhyme's "love" theme I'd like to give props on the reception that I get, granted Motorola has a strong track record with call quality but the signal I get from AT&T's network is crystal clear. Does anyone else get solid coverage?
Razr8 wrote:
If and when I ever need to call CS again I wouldn't mind dealing with reps such as aristizzle and coolrhyme, you both seem like friendly and genuine people
Yes, I do now since I got a new phone.
Good for you Dcookie!
Razr8 wrote:
Good for you Dcookie!
Yea, if I knew that, I would have gotten a new phone a LONG time ago. LOL!!
Dcookie wrote:With all the NEGATIVE stuff on this forum,
To be honest, I've NEVER had an issue with CC...anytime I've ever had to call, only about a handful of times, whoever I spoke to was always courteous and helpful and resolved whatever problem that I've had. I was always nice when I spoke to them...maybe that had something to do with the way I was treated in return?? CSR's are people too...treat them like YOU would want to be treated.
Yeah, Its like the golden rule. Give love so that you will be loved too!
"Gather 'round, y'all! There's room for plenty of ya's!"
Posted from Apple iPhone
