01-04-2012 12:03:14 PM - last edited on 01-04-2012 12:45:20 PM by Phil-101
My husband and I have a DSL and landline account with AT&T. SInce I just decided to stay home with my children we decided to save money and bundle by also going with AT&T for our wireless phones. I was very happy to set up our new phones on Dec. 30-it took an hour over the phone but I was glad that we would be saving money! We were going to have them on Monday (1/2). Monday came and went-no phones???? Because it was the holidays I called Tuesday night but could not get through to the wireless number that I was given from AT&T. So I waited......
Now it is Wednesday. While my children are napping I called to see what was wrong with the order. Finally, I got through to the Wireless rep. She found out that the email address was spelled wrong. She was going to transfer me to SALES but they would not take my call because "I was not authorized" (Funny that I set up the new wireless service and was able to talk with SALES on Friday and Wireless today) So Wireless could tell I was frustrated and let me through to "Jay". He was very stern and not friendly, as all of the other AT&T personal had been.
This very frustrating situation just turned into a nightmare. Jay said he could not change the one letter that was wrong in the email (that the previous SALES rep. typed in) because I was not on the account. I did not understand since I gave my husband's SS#, drivers license, and even charged for the phones with my credit card on Friday. Also, the email they spelled wrong WAS MY FULL NAME!!!!! So I asked for a manager. Jay stated that he could not transfer me to anyone because I was not on an account. He was very rude and eagerly gave me his # to report him.
I spoke with my husband and we are thinking of changing companies! We do not have time to deal with these mistakes or disregard for customer service.
Disappointed in MIchigan!
[edited for privacy]