Excellent Customer service Once Again

YvilKittyInSpace · 05-17-2010

Back on New Years Eve, my bill posted to my account and it was nearly $281, $200 more than it should have been. I called and got a very helpful Woman who was told bu management that the problem was up to her to take care of. She did, removed the $200 in charges and I had no bill due for January and still have $136 in credit on my account so I will not have a bill this month and a small charge left for next month.

The credit may have an accident on her part but then again, maybe not!

I had two lines total and ported one over to Verzion and will be keeping the other on AT&T. I've never had any issues and have been with them since the original iPhone and will continue until there is no more iPhone.

jamileh · 06-20-2011

I'm glad to hear that you were able to get your billing issue taken care of quickly and with such a great result!

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AT&T Community Manager
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kysteelgirl · 01-30-2012

Consider yourself one of the lucky FEW

YvilKittyInSpace · 05-17-2010

I wouldn't say there are only a few because people normally don't post a message when they have had a good CS experience. People tend to come here because they have a problem, same with any support forums.