Customer "Dis"-service

[fed_up_]

I am so fed up with the lack of service AT&T provides. I have literally wasted @ 8 hrs of my life with numerous phone calls to "customer service. They are by far the WORST of ANY company I've ever dealt with.

I've called on consecutive days and have gotten completely polar opposite responses to a question. I have been lied to by supervisors. I have been told one thing on the phone, only to find subsequently that they have written something entirely DIFFERENT in their notes.

I have been an AT&T customer since they took over Cingular and have a 4  line family plan. I will be taking my business elsewhere once this contract expires...they don't even care that their service is terrible.

I would strongly suggest if anyone is unfortunate enough to have to call "customer support...that they tape the phone conversation...otherwise they will deny what was said/promised. And lastly...plan on wasting @ an hour of your life for every call to Customer "service".

Gooodbye...and good riddance!!

[jamileh]

I'm sorry you've had such a difficult time. I see kittysmurf posted a link in the other thread you posted in (http://forums.att.com/t5/Wireless-General-Care-and/ATT-IS-UNREAL/m-p/3421049) with a link to our ATTCustomerCare folks. 

I hope you'll give us another chance to fix whatever is happening with your account. 

You're welcome to send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. Please include a description of what's been going on so we can make sure the right folks call you back.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

[mhs93]

I have been dealing with AT&T since Oct. and have talked to 8 people.  Finally, the last person was able to set up auto pay correctly.  I volunteered to handle my girlfriends home acct because she was getting frustrated.  I spent most of October just trying to talk to someone at AT&T who could actually find my girlfriends home acct.  I strongly recommend not contacting AT&T's Regular Customer Service Number.  I have been dealing with this since Oct and still haven't got everything resolved.  [Edited to comply with Guidelines]  I have tried time and time again dealing with the agents at the customer service level and after the 6th person couldn't set up Auto Pay, I gave up.  It got to the point to where I felt like I was talking to a brick. 

I hope the numbers I have provided help.  I should hope nobody should have to go through a 6 mo fiasco.  I would think the one thing a company would know how to do is be able to collect money like Auto Pay.