03-16-2013 05:38:50 AM
I agree with some posts here that compliment AT&T customer service. I agree with some of the posts here that condemn AT&T customer service. There is one in particular (CSR Supervisor Sarah) that gets my nomination for Worst Customer liaison of all time. I'd bet her portriat hangs in the lobby of the AOL call center in Mumbai as inspiration. AT&T consistently ranks at the very bottom of all major customer service ratings. Bad customer service agents, even though they represent a small percentage of that staff, is what is driving AT&T customers to swtich. And you can't blame the agents. I do not have enough negative adjectives to describe Sarah and those that most accurately desribe her would no doubt be censored. But she's employed by a major US company in an era of record unemployment and apparently has been rewarded with a promotion to supervisor. AT&T management is to blame. They made their bed let them sleep in it while Verizon continues to take share of market. But I refuse to contribute to the salaries of people like Sarah.
04-04-2013 12:20:09 PM - last edited on 04-05-2013 09:18:05 AM by ATTJulieCS
Thank You for your Post. I am really sorry you had such a bad experience with one of our Representatives. We value all of our Customers and it is not our policy to treat any of our Customers in a negative manner. Please send a Private Message to our AT&T CustomerCare Team so that a Manager can check into this for you. Please follow the link below to send a Private Message, and include your name, email address, phone number, and the best time to be reached. Again, I apologize for the bad experience that you had.