Change in the cost of phone insurance

[dave2336]

I just called customer support and asked why ATT was charging $6.99 for insurance when my contract clearly indicates $4.99. I was told, "Well, out prices went up."  Since we have a 2 year contract indicating $4.99 should I assume you have chosen to void that contract?

[drumn_bass]

No

[dave2336]

When one side fails to abide by the terms of the contract they have chosen to abrogate that contract.

[aristizzle]

Yes if no notification was sent that prices are increasing and prices are increased that is a valid reason to cancel with no ETF, however AT&T did send out notification with plenty of time before the increase was processed therefore not a breach of contract.

[dave2336]

I received no notification. So, you concur ATT has abrogated.

[dave2336]

Good try. But, your own billing shows otherwise. My contract, dated 7-2-11 shows $4.99. My next bill, starting 7-4-11, shows $6.99. I didn't have insurance prior to 7-2-11. So, are you saying you notified me in 2 days and that was suffiecient time? Really?

[aristizzle]

Are you a new AT&T customer or existing?

[aristizzle]

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dave2336 wrote:

I received no notification. So, you concur ATT has abrogated?

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You were notified. Believe me. All customers were notified, so therefore no breach of contract.

EDIT: I'm just going to leave this here. This is straight out of the wireless customer agreement. Say even if you weren't notified (which you definitely were) you are passed the period where you can cancel with no ETF.

1.3 Can AT&T Change My Terms And Rates?

We may change any terms, conditions, rates, fees, expenses, or charges regarding your Services at any time. We will provide you with notice of material changes (other than changes to governmental fees, proportional charges for governmental mandates, roaming rates or administrative charges) either in your monthly bill or separately. You understand and agree that State and Federal Universal Service Fees and other governmentally imposed fees, whether or not assessed directly upon you, may be increased based upon the government's or our calculations.

IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN YOUR CUSTOMER SERVICE SUMMARY, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE'LL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE TO YOUR DEVICE, OR OTHERWISE), AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST BILL REFLECTING THE CHANGE.

If you lose your eligibility for a particular rate plan, we may change your rate plan to one for which you qualify.

[BadBadLeroyBrown ACE - Warrior]

First, this forum is not staffed by customer service agents. It's a customer-oriened forum, meant to facilitate customers helping other customers with answers to their questions. So there is no "you" to whom you are talking. Other than the two Community Managers, anybody identified as an AT&T employee by their signature is here on their own time and is not speaking on behalf of the company.

Second, the Asurion web site indicates the cost of the insurance is $6.99/month. 

Finally, your contract is for voice service with AT&T. Insurance is an add-on provided by a third-party service, so I'm not sure if it even counts as a material part of the contract.

You are not going to win this battle. You have two choices - pay the $6.99 for insurance, or drop the insurance. AT&T is not going to let you out of your contract.

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dave2336 wrote:

I just called customer support and asked why ATT was charging $6.99 for insurance when my contract clearly indicates $4.99. I was told, "Well, out prices went up."  Since we have a 2 year contract indicating $4.99 should I assume you have chosen to void that contract?

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[JFizDaWiz]

Yup this change is through Asurion, not AT&T, no contract break free option

[Dcookie ACE - Geek]

Hmm..I'm glad I found this thread. None of us on our plan has ever had insurance on any of our phones. I believe it used to be around $5/mo. 

A week ago, my husband upgraded his phone the day BEFORE the new $36 upgrade fee took effect. While we were going thru the contract with the CSR, he asked my husband if he wanted to take the insurance on his phone which would be $10/mo...(news to me!) This WAS a corp ATT store, btw, and we DIDN'T take out the insurance. 

So, what IS the correct price of phone insurance, nowadays?? I'm curious to know only because we were told it was $10/mo. 

Wait! I just saw this...could this be what the CSR was trying to rope my husband into?? 

http://forums.att.com/t5/Device-Insurance/Mobile-Protection-Pack-Mobile-Insurance-Enhanced-Support-M...