Data throttled at 2.1gb - CS says it is not

[StopUrEvilWays]

Make sure they credit your account for a months service if its a LTE or phone issue.

[slimslim]

People don't realize that "top 5%" is not the same as 2GB. It's funny how the ATT's ignorant defenders bring that in every time. "Top 5%" users UNDER UNLIMITED DATA PLANS not the total nimber of users, now means approx 2GB. With unlimited data users cuting on their usage, future "top 5%" can easily drop to 1.5 or even lower. This is why ATT doesn't give a number like the other carriers and this is why in the future will be worth switching.

[wingrider01 ACE - Geek]

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Tx Rednek wrote:

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4sskyrocket wrote:
Ok you smart consumers out there, how much data is 2gb devided by 30 days devided by 24 hours?

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You'd have to use 2.77777777777777Mb per hr for 30days or 66,666666666666667Mb a day to reach 2Gigs.

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considering there are peope out that that "claim 18GB" in a month it seems like that is prefectly able to obtain.

 I find it amusing that peope are filing complaints with the BBB (a non-binding organization that can absolutely enforce nothing that they "find" and has been in the news for "selling" ratings) and the FCC for a company that is doing NOTHING but enforcing a existing policy that everyone of the people posting about being "unfairly throttled" agreed to.  ATT really needs to sunset this grandfathered package and get rif od it once and for all.

[4sskyrocket]

Definition of grandfathered; to exempt someone or something from new legislation, regulations, requirements.

[4sskyrocket]

4sskyrocket wrote:
Ok you smart consumers out there, how much data is 2gb devided by 30 days devided by 24 hours?

You'd have to use 2.77777777777777Mb per hr for 30days or 66,666666666666667Mb a day to reach 2Gigs.


Next question Tex; at an average 3.5mbps how many minutes would it take to use you one day allotment?

[sbacker07]

They're now trying to tell me it is my SIM card.  Any merit to this before I waste time at the AT&T store getting a new one?  The SIM card is only a few months old (from when I got my Skyrocket).  It still handles calls and texts just fine, but the data speed seems capped at about 100-130 Kbps.  The AT&T CS agent said he couldn't even see a data connection on his end.  I've checked my APN settings and they're all factory set.  It just randomly happened yesterday, nothing happened to the phone and no apps or data was changed.  I find it hard to believe it is a device error.

[4sskyrocket]

That is why I suggested you swap sims with a friend. The blogs I have read regarding throttling suggest it is not controlled by anyone but software. Could be a glitch causing your sim to be throttled.

[sbacker07]

I had CS reset everything he could regarding data monitoring/throttling/etc and he insisted there was absolutely nothing on his end causing it. I put my SIM in an HTC Inspire I have and it tested at 1.2 Mbps the first test and then immediately dropped down to the 100-130 Kbps range on subsequent tests.

[4sskyrocket]

Another user posted this; (maybe it will help).

For the past 2 months have haven been throttled at approx day 20 of my cycle having used 2.08gb of data. My speeds drop from pre throttle speeds of (0.800 - 2.5 Mbps) to throttled speeds of (.010 - .090 Mbps). My billing cycle restarts on the 5th of every month. Last month on January 6th my speeds were still not restored so I contacted AT&T, They had me restart my phone and reset the network settings. That did not restore my speeds, then the agent tells me they are re provisioning my sim card and having create a new connection to the network and my speeds are restored. This month my speeds were still slow but I decided to wait it out today being the 10th my speeds were still not restored so I contacted AT&T and they did the same thing, once they reprovisioned my sim card my speeds were restored. So now not only am I being throttle at 2gb every month while paying $30 dollars a month per phone for unlimited data but I have to remember to call every month to have my speeds restored back to where they're supposed to be. This throttling nonsense is getting ridiculous, this is how you thank a loyal customer of 7 years. AT&T your customer service is awful, your representatives have no compassion, and your CEO should be charge with robbery for trying to extort money out of people like this. All to punish the consumer because your merger with T-Mobile fell threw.

[sbacker07]

How would I go about asking CS to "reprovision" my SIM card? I called yesterday and the lady helping me didn't even know what data throttling was. I immediately asked to be transferred to someone else because of her stupidity. I got transferred to the special unit (ya right) for LTE troubleshooting and the guy said he did everything he could do to fix it, including sending my phone different kinds of data packages to reset everything. Is this "reprovisioning" a common tool that CS can do? I hate calling CS and asking them to do things and they tell me "oh I can't do that" or "I've never heard of that before, let's try power cycling your phone first". I never feel like I get anywhere with them, I know more about the service/technology behind their products than they do 90% of the time.

[4sskyrocket]

I never heard of reprovising sim either.

[wingrider01 ACE - Geek]

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4sskyrocket wrote:
Definition of grandfathered; to exempt someone or something from new legislation, regulations, requirements.

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wrong. grandfathered = a feature that is no longer avaialble to the consumer, existing users that had the feature are grandfathered into keeping it. No ne rules have been applied, the policies that have been applied have been in existanc since the first data plan was required. so absolutley no :new legislation (did not know att was the goverment), no new regualtion (again goverment?) no new requirement. just becasue the end users signed the agreement without reading it and was unaware of the previous restrictions does not not make it "new:" RTFC - read the fine contract

[spd2demun ACE - Master]

A little birdie told me it was 2% of users (not 5%), take it or leave it.

And they are using collective numbers for all the smartphones and tablets out there.  BAD IDEA that they ever offered unlimited, not seeing how this would play out.  I have a feeling it started as a deal made with the devil (Apple).

I'm tired of hearing how people have no Internet at home.  Why should most of us have to pay for home plans PLUS phone plans?  Why should some get a free ride on all-you-can-eat Internet?  These folks must never have their phones off the Network if they are using it for EVERYTHING...TV, movies, news, email, IM'ing, texting.

Good luck with your eyesight in a few years--these portable devices are killing young eyes.   Aren't the so-called abusers here all young people?

BTW, as others here have said, Unlimited will go away, and all the companies are doing it.  It's just like credit card companies who keep raising your interest rate, even though you signed at *CONTRACT* for a lower, agreed-upon rate at the time.  DSL/Internet has been capped/throttled for some time for home use.

Maybe if the merger had been approved, things would be better.

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Captain Quantum wrote:

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spd2demun wrote:

The GREED is 2% of users hogging all the b/w! 

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StopUrEvilWays wrote:
EVERYONE NEEDS TO SIGN THE PETITION NOW. GOOGLE IT....PETITION AGAINST ATT........THIS IS WRONG. IT NEEDS TO BE STOPPED. SHEER GREED......

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StopUrEvilWays and all the other AT&T people give me deja vu almost every time they post. I swear I've heard their exact wording and attitude..Somewhere, hmmmm wonder where? Maybe every time I've tried to explain my situation to ATT reps, and just hearing back that I'm "hogging the bandwidth  (in so many words)..." Pfttt, my 2.1 gb is hogging the bandwidth? Are you really going to say (type) that with a straight face? 

Have you not ever used 2 gb? How would you feel, being among the longest paying customers, and having your device that's DESIGNED FOR DATA USAGE slowed down to so you couldn't open the app store? MY SPEEDTEST APP TIMED OUT!!! Can you pls, for one second put yourself in our shoes (as a customer) and understand that its this very attitude that drives us crazy!!!!

---->Love it or leave it. Fair use fair use fair use. Stop hogging my data so I CAN USE IT INSTEAD.<----

I've NEVER abused AT&Ts network, I've NEVER tethered, I'm not jailbroken, I don't watch netflix all day or even much at all...what am I doing wrong in regards to my usage, please tell me? And it's not 2% it's 5%...but both are meaningless since it's literally the definition of arbitrary. 

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[davidusr]

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wingrider01 wrote:

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4sskyrocket wrote:
Definition of grandfathered; to exempt someone or something from new legislation, regulations, requirements.

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wrong. grandfathered = a feature that is no longer avaialble to the consumer, existing users that had the feature are grandfathered into keeping it. No ne rules have been applied, the policies that have been applied have been in existanc since the first data plan was required. so absolutley no :new legislation (did not know att was the goverment), no new regualtion (again goverment?) no new requirement. just becasue the end users signed the agreement without reading it and was unaware of the previous restrictions does not not make it "new:" RTFC - read the fine contract

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Straight from Webster... grandfathered past participle, past tense of grand·fa·ther Verb:Exempt (someone or something) from a new law or regulation. So 4sskyrocket is correct.

[4sskyrocket]

Regulation; the state or being regulated= throttling.

[4sskyrocket]

The fuel pressure regulator on you car regulates pressure not the government. Throttling is a regulator on data speed ( I know you know that) that restricts data flow by about 96 percent with no reduction in your monthly bill.

[seajohn]

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savior wrote:
http://www.wireless.att.com/learn/articles-resources/wireless-terms.jsp

6.10 DataConnect Plans6.10.1 What Are the General Terms that Apply to All DataConnect Plans?Print this section | Print this pageA voice plan is not required with DataConnect plans.

We may, at our discretion, suspend your account if we believe your data usage is excessive, unusual or is better suited to another rate plan. If you are on a data plan that does not include a monthly MB/GB allowance and additional data usage rates, you agree that AT&T has the right to impose additional charges if you use more than 5 GB in a month; provided that, prior to the imposition of any additional charges, AT&T shall provide you with notice and you shall have the right to terminate your Data Service.

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I'm not sure how that applies to the current situation of AT&T throttling grandfathered unlimited plans:

- It specifies a fixed limit of 5GB; many people are reporting throttling around 2GB.

- It states that AT&T may impose additional charges, it says nothing about reducing data rates.

I"m stil waiting to see the section of the AT&T contract which says that AT&T can drop data rates to the point that the data plan is unusable, and that AT&T can do this at an arbitrary and unspecified level of data usage. 

[4sskyrocket]

Thank you Savior....

[4sskyrocket]

I see it now....the grey area "if we believe". Does not have to be factual.

[4sskyrocket]

5gb seems reasonable. Unlimited should at least be as high as the highest tier. Please understand. It is the principal of how this is being handled.

[wingrider01 ACE - Geek]

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davidusr wrote:

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wingrider01 wrote:

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4sskyrocket wrote:
Definition of grandfathered; to exempt someone or something from new legislation, regulations, requirements.

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wrong. grandfathered = a feature that is no longer avaialble to the consumer, existing users that had the feature are grandfathered into keeping it. No ne rules have been applied, the policies that have been applied have been in existanc since the first data plan was required. so absolutley no :new legislation (did not know att was the goverment), no new regualtion (again goverment?) no new requirement. just becasue the end users signed the agreement without reading it and was unaware of the previous restrictions does not not make it "new:" RTFC - read the fine contract

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Straight from Webster... grandfathered past participle, past tense of grand·fa·ther Verb:Exempt (someone or something) from a new law or regulation. So 4sskyrocket is correct.

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mine is straight from buisness terminolgy, and they did NOT add any new verbage to the FUP and the AUP, so it means nothing, they are enforcing polices that have beenin plac since the unlimited plan was marketed, just ones that people did not read when they actually signed the agreement, either electronicly or physically - bottom line - read and understand exactly what you sign it when it is a binding agreement alway comes back to bite you in the end - not knowing is not a valid reason in any business agreement

[wingrider01 ACE - Geek]

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4sskyrocket wrote:
The fuel pressure regulator on you car regulates pressure not the government. Throttling is a regulator on data speed ( I know you know that) that restricts data flow by about 96 percent with no reduction in your monthly bill.

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that you agreeed to when you signed the agreement without reading it

[4sskyrocket]

savior wrote:
http://www.wireless.att.com/learn/articles-resources/wireless-terms.jsp

6.10 DataConnect Plans6.10.1 What Are the General Terms that Apply to All DataConnect Plans?Print this section | Print this pageA voice plan is not required with DataConnect plans.

We may, at our discretion, suspend your account if we believe your data usage is excessive, unusual or is better suited to another rate plan. If you are on a data plan that does not include a monthly MB/GB allowance and additional data usage rates, you agree that AT&T has the right to impose additional charges if you use more than 5 GB in a month; provided that, prior to the imposition of any additional charges, AT&T shall provide you with notice and you shall have the right to terminate your Data Service.

[yozhbk]

WOW well here we are agan, if its not 1 thing its another with ATT.... 

Just got the skyrocket last month and only at 1.6GB usage I get a %5 message ? Really ? in NYC area, on LTE I cant go over 1.6GB is this for real ? I used to average 1.2-1.5 on my iPhone none LTE and now I cant get close to 2GB and Ill be throtled ? Is this a joke ? 

[Dellman87]

Oh what do you know.,,,

"According to Mark Siegel, spokesman for AT&T, told the New York Times that users who consume two gigabytes or more per month will be entering the top 5% of AT&T's heaviest data users. However, just because you're in the "elite" top 5%, Siegel said that it doesn't mean you will get throttled. "AT&T will only reduce speeds for the top 5% of users in areas where network capacity or spectrum is insufficient"; it looks like it will be different from one case to the other. The spokesman also added that in the last month, less than 1% of AT&T's smartphone customers were affected by this policy."

Article

Wow let me just say, this is so so so not true. 1) We have never seen or been offered to see where the network congestion is. 2) I lived in San Jose, CA (Population 945,942 ) and then moved to Greeley, CO( Population 92,889 ) and I've been throttled in both - also yes i know not all the population has AT&T.... But I'm just saying. We have seen no evidence of this.  My idea of "congestion" with evidence is when I go to the 49er football games in San Francisco and everyone is on the tower and it STOPS EVERYTHING. Thats hardcore evidence. I understand that 100%.

[Dellman87]

I thought I would let everyone know I sent an Email to Mark.... saying.

Hello Mark, I understand you probably have a very busy schedule, but please let me discuss some issues I have, along with MANY customers on the AT&T forums.

AT&T 5% Forums (in case you are interested)

1) You recently said that the 5% throttle isn't everyone - but also due to the network congestion. Why is it that the public has never been offered evidence to this?

2) Why does AT&T offer a 3GB data package, but limits us grandfathered data customers at 2GB? If you have true network congestion - why offer more GB to use?

3) It has been said that the 5% is also due to geographical areas, I lived in San Jose, CA (Population 945,942 ) and then moved to Greeley, CO( Population 92,889 ) and I've been throttled in both. How can this be?

4) If the congestion is by tower - when I drive to another tower, in the middle of nowhere - shouldn't my throttle be removed? (I've personally tested this on many occasions)

I appreciate you taking the time to read this. The grandfathered data community is very frustrated and I'm trying to get some answers. Please feel free to call me if you wish. I'm not out to get you or to hurt AT&T, I'm just looking for explanations and answers.

[4sskyrocket]

AT&T is starting to feel some heat for thier actions.

[sbacker07]

Well I got a new SIM card today.  Still no change.  Put my new SIM card in two other phones and the problem is still there.  Went through more AT&T support today, was told it may take until Monday for them to look further into the situation.  For about an hour tonight my phone was back to semi-LTE data speeds (10Mbps) but I just checked it again and it is now down to 100Kbps again. 

AT&T's basic troubleshooting team is HORRIBLE.  The lady told me the only other step she could take was sending me a new device.  I guess she couldn't comprehend that it was a NEW SIM card, and we had tried it in two phones already at the AT&T store.  Yet she still was trying to tell me I needed a new phone.....rediculous.   Maybe instead of reading off of a computer screen, AT&T should hire/train people to actually think on their own and help customers. 

I really do not know what to do.  If this doesn't get fixed tomorrow by AT&T's highest level of tech support (what they told me) then I don't know what to do.  They tell me it's an issue on my end, so I get a new SIM card and try it on two other phones (including an AT&T store employees personal phone) and the issue still exists.  It's obviously not a device or a SIM issue because both of those have been tested. 

If this issue is not fixed by Monday, I would like to know who I need to talk to.  I'm not calling tech support or customer service anymore.  They have had two days to try to fix the issue, and have had no success in doing so.  Is there someone higher up the chain to talk to?  I want to talk to someone who can actually make decisions and really figure this out.

[BadBadLeroyBrown ACE - Warrior]

Is there a way to turn off LTE on your phone? I've seen reports on here that the LTE network has been up & down in various locales. If you could force it onto HSPA, you could see if perhaps you're having a problem with the LTE network (or a particular tower).

[sbacker07]

It does it in LTE and HSPA. It also does it on my HSPA only HTC Inspire. It's definitely not related to which network I'm on. It's not a local tower or my local network either. I drove 10 miles to work and the problem still exists there. Also the employee at the AT&T store was using LTE just fine with his phone, then we put my SIM card in and his data connection was almost nonexistent. This was with the brand new SIM card as well.