AT&T order stuck in processing

[Tpeltz]

Hey everyone, On Friday (December 30, 2011) I placed an order for 3 iPhone 4S' & one blackberry. I received an order confirmation email right after I placed the order. The whole weekend I was not able to check the order status online. Monday morning I was able to finally check the order status & it said I placed the order on January 2nd, 2012. None of the phones are on back order. It just says "in progress" for them all and also "pending shipment". I was told Monday they would ship out immediately, but nothing has shipped/changed w/ the order status. I don't mind waiting for the phones, but I would like to know when I can expect them to ship. Thanks!

[coolrhyme]

Have you accepted the terms and condition for the phone? if not, check your email.

[Tpeltz]

I haven't receieved any terms & conditions for the phones. I checked all the folders in my email. 

UPDATE: I should have mentioned this in the original post, but somehow I forgot. I placed this order online through AT&T.com. 

[jamileh]

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Tpeltz wrote:
Hey everyone, On Friday (December 30, 2011) I placed an order for 3 iPhone 4S' & one blackberry. I received an order confirmation email right after I placed the order. The whole weekend I was not able to check the order status online. Monday morning I was able to finally check the order status & it said I placed the order on January 2nd, 2012. None of the phones are on back order. It just says "in progress" for them all and also "pending shipment". I was told Monday they would ship out immediately, but nothing has shipped/changed w/ the order status. I don't mind waiting for the phones, but I would like to know when I can expect them to ship. Thanks!

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Sorry to hear you're having order issues. The New Year's holiday/weekend may have had something to do with the delay but if you'd like; I can have someone give you a call to make sure everything is ok. If you'll please send me a private message with your name, account number, phone number, order number and the best time to contact you; I'll ask a member of our team to give you a call. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[Tpeltz]

Thanks for the reply! I just got off the phone with an excellent order specialist & they said everything was alright with my order & it is set to be shipped out today via USPS for a Thursday delivery. 

[jamileh]

Great news! Enjoy your new phone(s).

Also, check out our iPhone (http://forums.att.com/t5/Apple-iPhone/bd-p/apple) and Blackberry (http://forums.att.com/t5/BlackBerry/bd-p/rim) boards for some great conversations about those phones. 

[KenDog210]

AT&T iphones are awesome.  You will love them.  Unless you were the one who got the blackberry

I received my iphones Dec 2.  It is so much quicker on the AT&T network compared to the Sprint network.  We love ours

[Tpeltz]

Haha no I bought a 32Gb white iPhone 4S. Everything shipped today via UPS 2nd Day Air & I will be receiving them Friday around noon!