On September 28, 2009.....i TO experenced a very odd display of "Over the top customer care", that i quite frankly found disturbing...
I visited a Radio Shack in hopes of getting an accessory for my SPRINT cell phone. Once inside after engaging in some casual chit chat with the clerk who waited on me he asked me if i ever had considered AT&T as a service since i had voiced some unhappiness with Sprint (think Signal and Customer Service, or lack there of BOTH).
Well yes i had, id told him more then once. But sadly AT&T was coming back with an $800.00 deposit, and there was no WAY id be spending that on ANYTHING. He understood but said in a very no pressure way that if i ever WANTED to try to get a contract he'd be glad to call up and speak with whoever looks at the credit checks and see if it was possible it could be lowered. I told him since i was there and there was a brand new shiney SAMSUNG JACK begging me to take it home that hey it was worth a shot and sure go ahead. He ran it, coming back to $800.00 as always. He got on the phone and called the credit department. "Kathy" was the woman he spoke with. After a moment or two she put him on hold and looked at me and said "Sir......there appears to be an old account you had on there that's showing it was unpaid and a charge off. But she says she sees where you had filed bankrutcy and the account SHOULD have been included on it. She's going to adjust the information so it's proper and see about getting the deposit removed because THAT is what's making your deposit so HIGH".
I was happy, and somewhat excited. I hadn't had AT&T in some time and missed the call clarity and awsome choices of phones and let's not forget our friends at CUSTOMER SERVICE!
About three minutes later he hung up with her and smiled at me and said "Well, she couldn't get it REMOVED but now with that old account properly filed with the bankruptcy notes it brought it DOWN to $150.00.................so if you ever want to get service back with them you're all set. I was well willing to pay the $150.00. Heck the next deposit up which I THINK is $400.00 i would have done because it would have served to be just like a bank account because as we all know it comes BACK with good payment history and i DO intend on making my payements timely. I DID on my old account but made that mistake of "Adding a line for a signifigant other" and once we split up you know the rest...
Twety minutes later i was walking out the door with the Samsung Jack (last one they had and this phone ROCKS!) in my pocket with my number ported over and a 450 a month unlimited nights and weekends plan with the PDA package and unlimited texting in place.
Oh yeah, and Radio Shack IS my first choice alternative to a corporate store. Corporate stores are GREAT , dont get me wrong, but im a Radio Shack fan from years back always buying my computers from them so i always get whatever i can from them. Only downside is they DON'T ave the selection of phones (they dont have the i-Phone) that the Corporate stores or AT&T website do. Luckily, the Jack was there and everything fell into place.
Today I signed up for the REFER A FRIEND program on here so my friend who also has AT&T who kept nudging me to do what i could to GET the service back can get a $25.00 gift card (i think i will get one to if i read it right!)
So thanks Kathy in the redit department for taking yor job seriously and taking care of my needs and helping me get back on board. Thanks to the clerk in BIddeford Maine Radio Shack also. AT&T is lucky to have you as an authorized agent!
Travis
Peeps!! 
When i see "loyal" in a post title ,I expect outrage...I'm sad now...
