01-28-2013 11:21:32 AM
Had a problem last week with AT&T - woke up one morning and my cell phone was no longer working. Overnight, someone had registered a new SD card under my account number. Odd that when I went to the AT&T store, they could find no details of the record. Just a note saying, "Per customer request," which they told me could only be entered by AT&T. But the transaction did not have any of the customer service information that should have been there - like the name of the person, location, etc. Well, the "customer" (me) had been asleep at 1:29 a.m. when the change was made, with the phone off and on my nightstand. They had no explanation of how it happened. They gave me a new SD card (no charge -- the tech was very nice), checked it out and I was on my way. Later that day, my phone stopped working again. No calls allowed. Back to the store to find that my account had been blocked. After presenting all the proper identification and getting it up and running again, I asked if there was another layer of security that could be added to make sure no one else changed anything on my account. The tech said that was a good idea and had me set up a passcode that only I know so that only I can access my account online or in person. I thought that was the end of it.
Today, a toll-free number calls my cell phone. It's someone from AT&T calling to verify that my problems were fixed. And then she asked me for my passcode to verify that it's me. Seriously? You call me with no caller ID and I'm supposed to give you my security passcode? I don't think so. Seriously considering changing carriers for the first time in 15 years.
01-28-2013 02:05:49 PM
Now of course, it does not stop thieves from using false numbers and "phishing" the info from you.
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"