AT&T SUCKS!!!

[CGKendrcik]

dont be silly the only choice you get is whether you want it from behind or in the mouth.

[CGKendrcik]

if you call for customer service the first thing out of everyones mouths is a sales pitch. . . they dont want to help they only want to sell you things.

[CGKendrcik]

ATT has given me all sorts of stuff for free. . . they just wont fix the problems they've caused.

[stsinner]

I am upset and work in IT at a large hospital and almost all the guys there have phones so I can't wait to tell all of them how upset I am with AT&T. On Friday I returned my iPhone 5 because I chose not to upgrade at this time I didn't even turn it on now this took 45 min and allot of messing around the person helping me even had to use a life line and call someone on the phone. Then he credited back my debit card or so he said he did with of course take a $35 restocking fee. Well now its Monday night and I have no money returned to my bank account. I stopped in the store and had the manager check. He said it was credited back and my bank must be slow and it will take 5-10 days maybe up to 30 days to get my money. I have never had it take more than 2 days for my bank to post a refund to my account. AT&T took my money in 5 min after my purchase but is screwing me on my refund. I have 5 phones with this account and am making arrangements move to another carrier. And belive me I will be telling all of my friends in our IT department there are around 200 of them.

[MicCheck]

---

stsinner wrote:

I am upset and work in IT at a large hospital and almost all the guys there have phones so I can't wait to tell all of them how upset I am with AT&T. On Friday I returned my iPhone 5 because I chose not to upgrade at this time I didn't even turn it on now this took 45 min and allot of messing around the person helping me even had to use a life line and call someone on the phone. Then he credited back my debit card or so he said he did with of course take a $35 restocking fee. Well now its Monday night and I have no money returned to my bank account. I stopped in the store and had the manager check. He said it was credited back and my bank must be slow and it will take 5-10 days maybe up to 30 days to get my money. I have never had it take more than 2 days for my bank to post a refund to my account. AT&T took my money in 5 min after my purchase but is screwing me on my refund. I have 5 phones with this account and am making arrangements move to another carrier. And belive me I will be telling all of my friends in our IT department there are around 200 of them.

---

Have you checked with your bank? Remember, if you didn't return it until Friday, Monday is only one business day...

[RRichmo]

Not only does everything about ATT suck, the smarmy comments (it's your choice) from it's weasly employees suck, too. ATT slow speed internet is my only option. The internet and the wireless disconnect suck exceedingly. All ATT has to offer is "that's the best we can offer".

[wingrider01 ACE - Geek]

---

RRichmo wrote:
Not only does everything about ATT suck, the smarmy comments (it's your choice) from it's weasly employees suck, too. ATT slow speed internet is my only option. The internet and the wireless disconnect suck exceedingly. All ATT has to offer is "that's the best we can offer".

---

What comments are you pointing at from employees? No ATT employee responded in this thread - there is an easy way to tell att employee's from the disclaimer in their signature, add to the simpe fact that they are here posting as end users and not employee/s this is purely a peer to peer forum.

Guess you are still in the pots internet connection of dsl, might want to upgrade to something that was designed and implemented by att in the past decade. Not getting what you want or demand is not poor customer service, you may think so, but it is not. You don;t always get what you want in the real world

[wingrider01 ACE - Geek]

---

MicCheck wrote:

---

stsinner wrote:

I am upset and work in IT at a large hospital and almost all the guys there have phones so I can't wait to tell all of them how upset I am with AT&T. On Friday I returned my iPhone 5 because I chose not to upgrade at this time I didn't even turn it on now this took 45 min and allot of messing around the person helping me even had to use a life line and call someone on the phone. Then he credited back my debit card or so he said he did with of course take a $35 restocking fee. Well now its Monday night and I have no money returned to my bank account. I stopped in the store and had the manager check. He said it was credited back and my bank must be slow and it will take 5-10 days maybe up to 30 days to get my money. I have never had it take more than 2 days for my bank to post a refund to my account. AT&T took my money in 5 min after my purchase but is screwing me on my refund. I have 5 phones with this account and am making arrangements move to another carrier. And belive me I will be telling all of my friends in our IT department there are around 200 of them.

---

Have you checked with your bank? Remember, if you didn't return it until Friday, Monday is only one business day...

---

Friday does not count - especially if it is after bank processing cutoff time - the first process at the financial organization that is used by the carrier would process monday night at normal hours, then the process delay to transmit it to the issuing bank, normally another day, then finally the processing after cutoff at the home bank. Normally no processing by the banks are done on the weekend.

[jamileh]

---

stsinner wrote:

I am upset and work in IT at a large hospital and almost all the guys there have phones so I can't wait to tell all of them how upset I am with AT&T. On Friday I returned my iPhone 5 because I chose not to upgrade at this time I didn't even turn it on now this took 45 min and allot of messing around the person helping me even had to use a life line and call someone on the phone. Then he credited back my debit card or so he said he did with of course take a $35 restocking fee. Well now its Monday night and I have no money returned to my bank account. I stopped in the store and had the manager check. He said it was credited back and my bank must be slow and it will take 5-10 days maybe up to 30 days to get my money. I have never had it take more than 2 days for my bank to post a refund to my account. AT&T took my money in 5 min after my purchase but is screwing me on my refund. I have 5 phones with this account and am making arrangements move to another carrier. And belive me I will be telling all of my friends in our IT department there are around 200 of them.

---

I'm sorry you haven't seen your refund credited to your account yet. Depending on the bank, this can take some time. 

[jhog]

Wow, the attitude of the AT&T employee(s) that respond to these heartfelt outcries for justice is just as cold as the attitudes I encounter when trying to get problems resolved with AT&T's "customer support" (in parenthesis, because the term doesn't really apply to the pathetic support I have received from AT&T).  

In a phrase, "AT&T SUCKS!!!"

Sincerely

[wingrider01 ACE - Geek]

---

jhog wrote:

Wow, the attitude of the AT&T employee(s) that respond to these heartfelt outcries for justice is just as cold as the attitudes I encounter when trying to get problems resolved with AT&T's "customer support" (in parenthesis, because the term doesn't really apply to the pathetic support I have received from AT&T).  

In a phrase, "AT&T SUCKS!!!"

Sincerely

---

there has only been 1 att employee reply here, and each time she was polite and requesting more information from the poster vai private message, the ither time she moved a message to it's own thread for better support. So not quite sure what you are basing you vitrol on.

The definition of customer support is assisting a customer within the set guidelines and regulations set forth by the corporation, not giving them everything that they demand and feel they deserve.

[jamileh]

---

jhog wrote:

Wow, the attitude of the AT&T employee(s) that respond to these heartfelt outcries for justice is just as cold as the attitudes I encounter when trying to get problems resolved with AT&T's "customer support" (in parenthesis, because the term doesn't really apply to the pathetic support I have received from AT&T).  

In a phrase, "AT&T SUCKS!!!"

Sincerely

---

I'm sorry if you feel my reply was not appropriate. If you have an issue I can help with, please let me know. 

[hp17]

Complaining about how bad AT&T is will do nothing. As long as they continue to make billions in profit they could honestly care less how satisfied you are. Those surveys and friendly tones the reps have in their voice is lip service. If you hate AT&T and want to change customer service standards then simply leave. Buy out of your contract and find another carrier. Enough people leave AT&T will get the message loud and clear. Or do you really think the moderators on here are "so sorry you're having trouble with AT&T".

[Gator_]

So this is the thread where all the mods and At&t employees are... :-\

[jamileh]

Actually, I'm all over the place but our community is largely driven by non-employees so there are definitely more of them.  

Is there something you need help with?

[Gator_]

No, I don't need any help atm jamileh. But I would like to give you a preemptive thank you for your assistance and hard work. I can only imagine how difficult and frustrating it must be to be associated with customer service and At&t. ;-)

[jamileh]

You're welcome. 

I honestly love my job.

[shuang1070]

I would disgree with you last week, but after this week's experience, I have to vote for a YES on your statement!!

I have internet connection problem from time to time.  First, the technician told me my modem is broken, so I got a new one.  Another technician helped me to set it up, and it took 50 min.  Now modem is fine, but there's no wifi signal.  This technician told me there's something wrong with my router, and suggest me to get their advance service for extra charge.  I didn't, instead, I googled it and got it to work.

Two days later, the connection is unstable AGAIN.  Another technician helped me, and got it to work.  However, the min. I hung up the phone, the internet is NOT working AGAIN!!  I was really frustrated with this issue!!  I called in, talked to another technician, Patty.  Thanks god, for sending someone who's very helpful and really is attempting to solve this problem.  She got it to work, but said there are still some errors and will send out a technician. 

Guess what?  A technician already came over for a check on the interior and exterior line couple months ago, and nothing was done.  We were charged for that, and yeah, THE PROBLEM IS STILL THERE.  Magincally, we were able to connect to the net after couple days.

What's wrong with AT&T?  Why am I paying for unstable internet connection and unsatisfied customer service? (excpet Patty, who's beem awesome!)  I used to have confident on AT&T, but after this incidence, I'm seriously thinking of changing to other company in the area.

[jamileh]

I'm sorry you're having such an issue. Is this with U-Verse or DSL service? 

You're welcome to send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. They can help work through this with you.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

[xtultegra]

This company really is the poster child for what is wrong in Corporate America.  This company's priority is their stock holders.  Customers are just a necessary nuisance that must be dealt with.  A prime example is their support page.  Their is not even an option for customer feedback, but there certainly is one for investor relations!  My first experience with att was horrible.  I noticed I was not getting the services that my contract said I was entitled to.  I contacted att and they asked for my contract.  Like an ding dong, I lost it so I accepted my fate and the fact that part of the blame was mine.  Then during a move a few months later, I found my contract and promptly called att.  I was told by a rep that my contract was void because I had accepted the current terms implicitly by using my service as is!  I was very polite, the att rep was very rude and even told me she was not going to put up with me!  I cancelled and swore I would never come back.  But guess what?  There are no other options in many parts of the country!  And even when there is, the options are few.  Basic economics tells us that a market is a failed market when there is little or no competition!  This market is sick with the disease of too much demand and too little supply.  Att can do what ever they want.  The only thing that checks their greed is a few badly written government regulations that don't really do much good for either side!

[nikoakni]

Coolstorybro showing in here has a great post showing the AT&T attitude to customers. After a complaint and statement of leaving from a customer on 11/21/11 coolstorybro replies "It's your choice.." No offer of remorse for a bad experience, no offer of help or advise just a don't let the door hit you on the way out. Thanks coolstorybro for such a simple and clear example.

[wingrider01 ACE - Geek]

---

nikoakni wrote:
Coolstorybro showing in here has a great post showing the AT&T attitude to customers. After a complaint and statement of leaving from a customer on 11/21/11 coolstorybro replies "It's your choice.." No offer of remorse for a bad experience, no offer of help or advise just a don't let the door hit you on the way out. Thanks coolstorybro for such a simple and clear example.

---

you do realize that they where probably NOT a att employee, enven if they where if you read the corporate required disclaimer you will see that it is their opinion and not att's, glad you pickefd 2 1/2 year old comment to point out 

[nikoakni]

Even if they were not an at&t employee still how I have treated by at&t. As far as taking two years to comment, so many people complaining takes time to read. Maybe if at&t treated people better there would be less posts. Thanks for your comment, so glad my opinion rated so high you responded but sadly not high enough for at&t to respond.

[wingrider01 ACE - Geek]

---

nikoakni wrote:
Even if they were not an at&t employee still how I have treated by at&t. As far as taking two years to comment, so many people complaining takes time to read. Maybe if at&t treated people better there would be less posts. Thanks for your comment, so glad my opinion rated so high you responded but sadly not high enough for at&t to respond.

---

Take any corporate run or call center forum in any industry, the number of precieved complaints will always greatly outnumber the posts stating "I had a great expierence" peope tend to attempt air air the supposed grievences more loudly then when they are pleased with the service. Good customer serivce is in the Eye of the beholder - call in one time and get everything you want / demand and it is great customer service, call in 20 minutes latter and get turned down due to policy or contractual agreements then the customer serivce is the worst in the world.

The definition of good customer service is not getting everything you demand / want becuase you are simply a customer, it is getting a issue worked on with in the confines of the contract or the warrenty. You need to understand, this is a peer to peer forum, if you have a specific problem with your account or your phone then I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

Been with att for both personal and business phones going all the way back to when it was Mommie Bell before the court required breakup, while I and my employees have had disagreements with how a situation was handled, but as long as it is handled within the definitions set forth in the contracual agreement, then the customer support is good. Giving something to someone that is not within the confines of the contractual agreement sets a bad precedence - then everyone will demand "Well you gave it to THAT GUY, why not ME????" and this holds true for every corporation, not just wireless carriers.

Having service and dealing with the top 3 carriers in the US on a daily basis, the top 2 carriers in europe and a satphone carrier I can say that all the carriers have the same exact mantra - in your contract then we will work with you. Demanding a new phone at a new / upgrade price because the one you just got 3 months ago was dropped in the Loo and being told you can't get one is not bad customer service at all.

After running a call center for a online game, find it really amusing to listen to the recordings of the CS conversations and then comparing them to what is posted on the dedicated forums, makes you wonder if you are seeing the same problem, 99 percent of the time the two have absolutely no relationship to each other

[nikoakni]

Have also been with them for over 20 years. Have contacted customer support vis phone, chat and personal messages on this site. Have recieved the answer that is not this department so you need to talk to that department so many times that I feel like I deal with different companies. As for asking what I am asking for is I don't think asking for the cost of the 5th phone in the course of 3 years (all with hard ware issues like mo charging, randomly shutting off, not ringing, etc) to be spread out over your contract term is un reasonable. I currently work in a call center for a communications company and if I treated customers half as poorly as I am treated here I would be fired. I am glad you are so happy with at&t. And as you said this is a peer to peer site on witch I was sharing my bad experience with my peers- others that at&t have treated like unwanted or unneccessary. If the employees of at&t cared half as much as you do I would never have even found this site but sadly they don't and until I am out of contract I will continue to state my displeasure at this company to my peers on this and other sites. Maybe I can save just one person from dealing with the stress and aggravation of a company that has no intention of helping you. Again thanks for your defense of the company but after problems with at&t on the wireless, internet, and landline (i wont even get into the billing issues) I will simply ensure that people get a different viewpoint then yours.

[MicCheck]

---

nikoakni wrote:
Have also been with them for over 20 years. Have contacted customer support vis phone, chat and personal messages on this site. Have recieved the answer that is not this department so you need to talk to that department so many times that I feel like I deal with different companies. As for asking what I am asking for is I don't think asking for the cost of the 5th phone in the course of 3 years (all with hard ware issues like mo charging, randomly shutting off, not ringing, etc) to be spread out over your contract term is un reasonable. I currently work in a call center for a communications company and if I treated customers half as poorly as I am treated here I would be fired. I am glad you are so happy with at&t. And as you said this is a peer to peer site on witch I was sharing my bad experience with my peers- others that at&t have treated like unwanted or unneccessary. If the employees of at&t cared half as much as you do I would never have even found this site but sadly they don't and until I am out of contract I will continue to state my displeasure at this company to my peers on this and other sites. Maybe I can save just one person from dealing with the stress and aggravation of a company that has no intention of helping you. Again thanks for your defense of the company but after problems with at&t on the wireless, internet, and landline (i wont even get into the billing issues) I will simply ensure that people get a different viewpoint then yours.

---

I don't think that's an unreasonable request at all. I think it would be great if AT&T offered that to certain customers.

However, they don't. It doesn't matter how many people you talk to or how many times you ask, devices must be paid for when purchased. AT&T's billing system is not set up to do anything different.

[nikoakni]

True. But supervisors and managers fo have authority to offer deals and solutions to retain customers. The response I got back from at&t was we can't do that. And nothing. You are right you must work withinhe rules of the company but when the company but when the companies offered resolution is you must suck it up pay the full price because we don't care if you stay with us I feel I have a right to voice the frustration this causes. Yes I agree with that say I can switch companies and I will but until the contract expires or some employee if at&t offers a viable solution I will continue expressing my displeasure. Again not asking for free just reasonable middle if road solution, or at this point any counter offer from at&t as how to correct the problem. But alss I hear crickets and one sincere customer but nothing from the company.

[wingrider01 ACE - Geek]

---

nikoakni wrote:
True. But supervisors and managers fo have authority to offer deals and solutions to retain customers. The response I got back from at&t was we can't do that. And nothing. You are right you must work withinhe rules of the company but when the company but when the companies offered resolution is you must suck it up pay the full price because we don't care if you stay with us I feel I have a right to voice the frustration this causes. Yes I agree with that say I can switch companies and I will but until the contract expires or some employee if at&t offers a viable solution I will continue expressing my displeasure. Again not asking for free just reasonable middle if road solution, or at this point any counter offer from at&t as how to correct the problem. But alss I hear crickets and one sincere customer but nothing from the company.

---

Not always true, when we ran the call center for the online gaming company, no one on the floor had authority to override corporate policy, the same thing holds true for the support center for my company. No you are not asking for free, but you are asking them to violate corporate and contractual policy and make an exception for you - that sets a poor precedence. You will find other carriers are the same. I do like and applaud the phone policy that t-mobile is moving towards - no subsidy on the phone at all, you pay full price and they will finance it for you - gues what, will even be harder to get them to bend after that

[nikoakni]

Agree that violating corporate policy is not allowed. However There are options they do have to help keep a customer. They have offered no options, no compassion, no indication that my bussiness and the 20 of loyalty to them mean anything. I also know that there will be problems with any service or any equipment. Each company is also aware of this and has some policy set to assist customers. The problem with AT&T is they are not offering any solution. When you had your company did you not want to retain customers. From what I understand it is cheaper to keep a customer then acquire a new one. But from AT&T displays I am unimportant and completely worth losing as a customer.