AT&T: MAKE A MSG THAT TELL PEOPLE TO DIAL ALL 10 DIGITS!!!!

marilisarau · ‎12-01-2011

the area code for the entire state of AK is 907. AT&T requires callers to dial all 10 digit wireless number. OK, that is fine, but if someone does not do that (because most people do not when dialing from a land line in Anchorage where i live), then AT&T should create a message telling callers to dial the wireless 10 digit INSTEAD OF TELLING THEM THAT PHONE CALLS ARE NOTE BEING REC'D AND THEN HANG UP ON THE CALLERS!!!!!!!!

i have missed very important calls because of this!!!!!! i am trying to find a job so i can pay my AT&T bill!!!!!!!!!!

coolstorybro · ‎05-03-2011

Make sure whoever is calling you from a landline to dial the area code first then the rest of the 7 digits. It's a user error, but there is no way to tell if the call is being misdialed because it can also be considered misrouted when referring to error messages.

marilisarau · ‎12-01-2011

that's horse manure. you're reply did not help me. why is this put upon the customers to inform other people of AT&T's requirements? did you not understand my message? the whole state of Alaska is area code 907, so NO ONE DIALS 907 if it is a local call. if AT&T can create a message that misleads callers with the message "the person you are calling is not taking any calls" and hangs up on them, why can't AT&T create another that tells them what the real problem is.

DO NOT REPLY to this message if you're going to regurgitate the same horse manure.

how about you forward this message to the people that can make this change?

the problem is AT&T does not understand Alaska and the people that they serve and when my contract is up i will cancel.

thank you for nothing.

jamileh · ‎06-20-2011

Hi marilisarau,

I know you're frustrated with this because it's a different process than using a landline phone.

This isn't an AT&T specific process, it's how wireless service works for every carrier and in some cases, landline phones as well (though with landline phones it's usually in heavily populated areas).

I understand that the message people get when the call doesn't go through is vague but as coolstorybro indicated, it's treated as a misrouted call.

I'll pass your feedback about the error message on to the right folks though. Thanks for letting us know.

~jam

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Wild Banchi · ‎12-11-2009

For me, I'm just accustomed to dialing the area code before the seven digit phone number every time I dial a phone, whether it be a landline telephone or a cell phone.

Remember that Wild Banchi... 1993-2010

mikewho · ‎12-17-2008

It's normal procedure to dial the area code these days regardless of carrier or company. Most of my calls aren't local anyways so it's a habit for me to dial all 10.

coolstorybro · ‎05-03-2011

mikewho wrote:
It's normal procedure to dial the area code these days regardless of carrier or company. Most of my calls aren't local anyways so it's a habit for me to dial all 10.

Yeah i do agree with you. It's because every one has a cell phone nowadays and it's habit to dial the area code first since anybody could have a different area code such as people moving from another state.