04-01-2013 04:16:04 PM - last edited on 04-01-2013 07:31:24 PM by Phil-101
I have spent the entire day dealing with a company that ties the hands and embarrasses the hard working customer service reps who could be helping other people with much larger issues. My problem is simple. Someone miscommunicated a "promise to pay" date to me and collections will not simply extend the past due payment for 9 more days.
Listen, I am a chef who has worked for two restaurants that have closed in the last year. I completely understand not being paid in a timely manner due to hard economic situations, as, like I said, have had two employers who have been unable to pay me for the work I have done, and have had to close their businesses.
I walked in, ready to work, and was told to 'go home, we are closing the doors.'. Twice, in one year, can you imagine? I can. This is after going back to school very late in life, graduating with honors, and acquiring 55k in debt and starting a new career. The entire time, I have been a Cingular, and an AT&T very loyal customer. What I have paid these "phone" companies is inconsequential, because it is in the past and I signed a contract(s) saying I would.
What is of consequence is this. AT&T has been a part of a very difficult journey, in my life that is still continuing. After today, I am disappointed, embarrassed, and have been put into a very difficult situation because of a simple miss communication. This could have been fixed, easily. You have "ground troops" that wanted to help me, but were stifled and embarrassed by the lack of management support that they received. These employees includes "Andre" at 611, "Geneva" in customer retention, and "Marcus" at the Concord Mills store location (yes that was my day, trying to keep my only form of communication 'on' instead of finding a job, so that I may pay you, AT&T), in Charlotte, NC. All of these people are employees that AT&T should be proud to have, and ashamed that you (AT&T) put them in no position to solve this simple problem. Managers in your collection dept, like "carol" need to learn to evaluate each situation and create solutions, instead of making suggestions, such as "maybe you can borrow the payment from a friend", or "maybe you should ask for your parents phone number, so your potential new employers can call their hous......." I assume 'house' was what she was going to say, but I hung up the phone before she could finish. You see, my mother has recently finished chemotherapy and radiation for breast cancer, and I am certain she would not appreciate "calls to the house" that are for her sons possibly interested employers. She has enough to worry about. As do I.
I would ask you to call me, but it has been promised that my phone will be cut off shortly (yes for $132) and my smart phone is my computer, so an email can only be received when I am in a "hotspot". Quite frankly, I do not even expect a response,
I can only imagine what life will be like with Cricket.
That is enough for THIS public forum. The explicate details are available. If the VP of Customer Service, (laugh, not out loud) is interested.
Chef Mark (Bachlors of Science) omg the abreviation is too much for you, CC, ACF
[edited for privacy]
04-02-2013 08:23:18 AM
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