06-20-2013 04:59:24 PM
My girlfriend has been scammed by EOS CCA after leaving AT&T 3 years ago in a similar manner to the one discussed in this thread: http://forums.att.com/t5/U-Verse-Billing/ATT-Error
She had paid over $500 to them via paymybill.com (which is the method stated on their statement) to clear the amount, which was not reflected by EOS CCA's next bill, it only grew higher. I have copies of the bank account statement, the EOS CCA letter as well as a confirmation number for payment to paymybill.com (which currently does not exist anymore).
We have tried many things, including challenging the credit report as well as telling EOS CCA over the phone that we have paid (which of course has not worked, and the payment amount just gets larger with her debt and credit getting worse). Also, a few months ago, she had called AT&T. They told her she left AT&T in good standing with all debts paid and said they would send us a copy of this to prove it though they never did. When she called the other day they transferred her to EOS CCA. Again, no help there.
I know others are having this problem, and we are at the end of our wits trying to get rid of these scammers. If you can do anything to help, please PM me.
Thank you for taking the time,
06-20-2013 05:27:52 PM
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.
Hopefully they can help, but not sure
06-26-2013 02:48:58 PM
We received your private message and one of our managers will be reaching out to you shortly to look into this.
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12-01-2013 04:38:21 PM
I just received my FIRST piece of correspondence from EOS CCA this past Tuesday and I immediately called them to find out what this was about. I was told it was for an old Verizon cell phone bill. The bill says ATT Mobility and they are saying its for a Verizon bill. First Red Flag.
SECOND RED FLAG:
The bill was for $1025.00!! $699.95 for the phone bill and $300.00 in interest and penalties. Since when does a cell carrier allow a customer to rack up $700 in charges without disconnecting service!!!
THIRD RED FLAG:
When I said I hadn't had that phone number in years and when I terminated service the account was paid in full. I asked when this was from and was told I opened the account in May 2006 and it was writen off to collection in December 2008!!! It has taken 5 years to contact me??? Again, NEVER ONCE did I receive a letter, bill, phone call, etc. I still have the same home phone number I had when I opened the account. I asked if they had that number on file and was told yes. Why hasn't anyone called????
FOURTH RED FLAG:
I requested a detailed copy of a bill showing $700 worth of charges. I was told I had to contact ATT directly. I called immediately and after almost 1 hour and 20 minutes of being transferred and repeating the story over and over I was told by Basil Stevens ID #BA255B and Benjamin from Customer Care that this showed paid in August 2008 and they had no idea why I received this bill. They asked me for the number of the collection agency and the person I spoke to there and said they were going to contact them and tell them that this was an error. They also asked for my contact number because I would receive a call back advising that this was taken care of. So, NOT one but TWO separate customer care reps told me the exact same thing.This took place on Tues. Nov 26, 2013. I called EOS and explained everything and was told by Michelle that I could just settle everything that night by paying a one time fee of $488.00!!!!!I had to explain that I was not calling to pay but to DISPUTE!!
FIFTH RED FLAG:
On Sat. Nov 30, 2013 I received a call from EOS. Since this was Thanksgiving week I just assumed that people were on vacation and that was probably the reason ATT had not contacted them yet, I explained the entire story again to the girl calling from EOS and said I would call ATT and find out when they were going to call them. I called and spoke to a gentleman who said my account was no longer with them so he couldn't help me. I asked to speak to a supervisor. I was on hold for almost 20 minutes before she got on. Her name was Marina. After going through the whole story AGAIN, she said this was written off to collection and my responsibility. When I asked her what was recorded from my previous calls with ATT she said there was nothing. I spent almost and hour and a half and not one record of a discussion is logged??? I then asked for a copy of a detailed bill to be sent. When she asked for my address I told her and she said that since it was different than the one on file when the account was written off she didn't think she could provide one because changes can no longer be made on the account!!! It is my LEGAL RIGHT to reques and receive a bill. When I said that she asked for my address and there was SO MUCH NOISE IN THE BACKGROUND she asked me for it 7 times!!! She said it would take 7-10 days but I have a feeling that bill will never arrive.
SIXTH RED FLAG:
I then called the collection agency back and this time spoke to Darina. I said I was officially disputing this bill and asked for a fax number to send in writing that I was disputing. After she gave me the fax # I once again said I couldn't believe the company would let me rack up charges of 700.00 and not disconnect service. She said she could explain why and proceeded with the following explaination:
"The phone company allows 2 months before turning off service. So if my monthly charges were
$100 that would be 200.00 for two months. Then, if I opened the account in May 2006 and it was
written off in Dec. 2008 I may have had a 3 year contract and the balance is for the early termination
So, if it was a 3 year contract your telling me that ATT charges $500 for terminating 5 months early!!!!!
NOTHING ABOUT THIS WHOLE THING MAKES SENSE. NO ONE KNOWS ANYTHING. DATES DON'T MATCH. FIVE YEARS WITH NO CONTACT. BILL SAYS ATT AND YET THE CHARGES ARE FOR VERIZON. ONE PERSON SAYS ONE THING AND 2 OTHERS SAY SOMETHING ELSE!! I would never let a bill like this go unnoticed or unanswered.
After seeing the things online about both ATT and EOS I am really beginning to think scam is a vey very big possibility.
Sorry for the length of this, but I had to include everything in order to get the whole story.
12-03-2013 08:16:49 AM
Thanks for posting. Something definitely sounds off about your situation. If you'd like us to review your account for you, send us a private message by clicking here, and we'll investigate further.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns!
01-08-2014 10:02:35 PM
Did you get this problem worked out? My situation is similar to yours. No one can seem to give me an answer. I'm submitting a complaint to the attorney general and Better Business Bureau
01-10-2014 08:33:24 AM
We would appreciate the opportunity to help. Have you tried sending us a private message as advised above?
If not, I strongly encourage you to do so as soon as you can so we can begin to investigate. If you choose to send us a message, please include your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
Please let me know if you have any other questions or concerns!