We have the same problem. Sent letters to attorney general and FCC. The attorney general sent letter to ATT. The attorney general has been very deligent in getting ATT to respond. I have not heard from the FCC. I heard from an Executive Manager named Paula {personal content removed for safety} at ATT. After a couple of conversations she offered a solution to changing the "shortcuts" on my phone that were being "hit" accidentally and going out to the internet. If you have a Samsung (Evergreen?) phone here is the solution she offered:
Shortcuts
The Shortcuts option allows you to change the applications
assigned to your Navigation keys.
1. In Idle mode, select Menu âž” Settings âž” Phone âž”
Shortcuts.
2. Use the Navigation keys to select the Up, Down, Right, or
Left key.
3. Press the Options âž” Change. Highlight a new application
to assign to the previously selected key.
4. Press the Save soft key or the key to assign the new
application.
5. Follow the above steps for all four Navigation keys.
The idea here is to change the shortcut to something that would not go out to the internet, like "contacts" or "calculator". The only problem is you can only change the shortcuts on the navigation keys that are up, down, right, left. The center of the key cannot be changed. Which, of course, goes out to the internet. At least I was able to change my "right" navigation to something else that will not go out to the internet. So instead of two ways to accidentally hit a key, I only have one.
This is one solutions ATT offered me, other than turning off the function to access the internet, which, if done, I would not be able to send or receive pictures that is included in my plan.
