11-13-2012 08:46:58 PM
Hello, I have a question about whether a plan change affects the taxes and surcharges. More than a month ago, I switched from a Family Rollover plan with 700 min. to an Family Unlimited Text & Talk w/ 1 GB Data plan. I understand the way prorated charges work since I switched plans 6 days after the start of that billing cycle. When I looked at my bill, I noticed that the amount I was paying from taxes and surcharges was significantly higher.
I looked at my bill in detail and noticed that some charges (such as Federal Universal Service Charge, State Telecommunications Excise Surcharge, etc.) were noticeably higher per phone. When I was originally paying roughly $30 for taxes and surcharges under my old plan, I am now being charged for $70 for taxes and surcharges. Are the Unlimited Talk and Text w/ Data plans taxed a lot more or something? This seems very unfair if that's the case.
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11-16-2012 06:42:27 PM
So no one can answer my question? Not even Customer Service is really explaining on this one...
this is a peer to peer forum, att really has no official presence here outside of moderation, what I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.
Make sure to include as much detail as possible
11-19-2012 07:02:18 PM - edited 11-19-2012 07:03:02 PM
I just changed plans last month and noticed a similar increase. I was paying $3.64 per month for Federal Universal Service Charge. This month it's $20.29.
I spoke to an AT&T rep and he didn't know why. I'll research it more.
11-19-2012 07:27:09 PM
I spoke with AT&T again. The new rep suggested the increase in Federal Surcharge was tied to my higher phone bill due to the international calls I made. Perhaps, but unlikely. I'll see next month when my phone bill is back to normal.
11-20-2012 08:08:51 AM
Taxes and surcharges can increase based on the amount of the assesible telecommunications charges. Therefore, if your bill increases due to account changes, i.e. plan change, add a line, etc. the taxes and surcharges will be higher as it is based on a percentage of charges. To learn more visit http://www.att.com/esupport/article.jsp?sid=KB4012