01-12-2014 08:20:44 AM
I did this in Jan 3 the switch and they charge twice on that service, charge in the first account 346 dollars and 421 in the second one,
Using my common sense I called Att to get help, what a stupid thing, finally I land in this guy who make me feel guilty. To loose his value time by calling for this minor issue 400 was nothing, he said that I have to pay the 350 and Att will credit on the next bill, so I have to pay for the next tree months on front, this guy is a legend and by legend minds he was training for customer service at the former Soviet Union, he had no idea about CS, I ask that I want to file a complain on him and his service, and his answer was that Att had no such of thing they don't take complains????? What no complains? Yes sr we don't file complains we just have an address in N palm Beach that your lawyer can ride a letter, but that is just for lawyers no for customers
Any one knows how to file a complain on AT&T
01-12-2014 11:35:14 AM
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.
01-12-2014 11:43:42 AM
01-13-2014 02:03:18 AM
Thanks I know, I'll try but very sad to find out that AT&T really don't care any customer, they don't appreciate the loyalty, they pushing out customers, how they will survive in this market when the people know they are not cheap, but on top of it the customer service is very poor, I wish they find out that at the very end of the day, all the customers will get tired to be trade like a trash, to be honest if some one ask to me today about recommend a wireless service I'll say that I don't have clue about most of the companies but for sure don't consider ATT as an option, soon or late they will play with you
Correct me if I'm wrong, but didn't you already leave AT&T before this problem started? I don't think you're in a position to complain about loyalty.
01-13-2014 06:00:46 AM
01-17-2014 08:00:14 AM
Thanks for posting. I just wanted to let you know that we've received your message, and we look forward to working with you to resolve this.
Let me know if you have any other questions or concerns!