Just an unhappy customer! [ Edited ]

[mzhick]

I have been with att since septet of 2011 only because my phone with a previous provide-whom I was very happy with-phone broke and the iphone 3gs was avail for $50. So I invested with att. Wow why did I do that, the next month I added my son and husband to the plan..My first bill was almost $500 because I was on one plan and they were on another. Also son was suppose to be on unlimited as me and my hubby.   I had to call, over $300 in credit, the next month bill was $400, checked , son was getting charged for all the txting he was doing, again another credit. To make a long story short , this continues for at least 2-3 months then my bill is correct and in about another 2 months it begins again. Not sure about you, but my time and money is precious and I don't have time to go over my bill every month and find $$$ mistakes. I currently have 3 lines with ATT and just today, got a bill for anther $550 that $208 of had to be credited due to ATT mistake. This makes no sense, but since I have sign a blasted contract with you guys, I am literally *** and must continue with the games that you play with my bill and my wallet. It is bad when a 12 yr says that he hates ATT cause his phone is less than a year and will not hold a charge for no long than 4 hrs. WE have brought new chargers and batteries for the phone and it is still not working. You could not pay me to sign another contract and I am planning to write a letter to the board and anyone else that will listen. I know I am talking to a wall as a China but it should be known how you are treated when it  comes to money.

[Edited to comply with Guidelines]

[wilcre ACE - Expert]

everything aside what phone is your son using, also when did he get the phone originally, there may be options to help with the battery life or a possibility of replacing it depending on the actual age of the phone.

[hydrogen3]

What does "[Edited to comply with Guidelines]" mean?

Dirty talk aka filthy language?

[wingrider01 ACE - Geek]

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hydrogen3 wrote:

What does "[Edited to comply with Guidelines]" mean?

Dirty talk aka filthy language?

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these

http://forums.wireless.att.com/t5/Announcements/Community-Forum-Guidelines/td-p/2780527

[christopherjones]

It sounds like you may have visited a store that was only Authorized to sell AT&T phones. For example, Best Buy, Staples, AT&T Authorized Dealer, AT&T Authorized Seller etc...

they do tend to mess up accounts when they add lines..

Call into AT&T customer care every month or so and have them review your account to make sure that you're getting the best value for your cell phones.

"... but my time and money is precious and I don't have time to go over my bill every month and find $$$ mistakes."

A good way to have a customer care agent review your account and to optimize your time would be to call Customer Care to review your account while you're "... planning to write a letter to the board and anyone else that will listen."

If you make any changes to your account, make sure that you do not make them until the beginning of your bill cycle, as this will cause prorated charges

Learn more about prorated charges: http://www.att.com/esupport/article.jsp?sid=52744#fbid=mrI324gKXQz

Usually the first bill is the hardest bill because of prorated charges and activation fees that apply.

After that, just review your account every couple of months to ensure there are no other issues.