11-29-2012 12:38:49 PM - last edited on 11-29-2012 01:01:33 PM by Phil-101
I have been with att since septet of 2011 only because my phone with a previous provide-whom I was very happy with-phone broke and the iphone 3gs was avail for $50. So I invested with att. Wow why did I do that, the next month I added my son and husband to the plan..My first bill was almost $500 because I was on one plan and they were on another. Also son was suppose to be on unlimited as me and my hubby. I had to call, over $300 in credit, the next month bill was $400, checked , son was getting charged for all the txting he was doing, again another credit. To make a long story short , this continues for at least 2-3 months then my bill is correct and in about another 2 months it begins again. Not sure about you, but my time and money is precious and I don't have time to go over my bill every month and find $$$ mistakes. I currently have 3 lines with ATT and just today, got a bill for anther $550 that $208 of had to be credited due to ATT mistake. This makes no sense, but since I have sign a blasted contract with you guys, I am literally *** and must continue with the games that you play with my bill and my wallet. It is bad when a 12 yr says that he hates ATT cause his phone is less than a year and will not hold a charge for no long than 4 hrs. WE have brought new chargers and batteries for the phone and it is still not working. You could not pay me to sign another contract and I am planning to write a letter to the board and anyone else that will listen. I know I am talking to a wall as a China but it should be known how you are treated when it comes to money.
[Edited to comply with Guidelines]
11-29-2012 03:47:56 PM
AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.
Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.When the going gets rough, hide in a pillow fort and pretend you don't exist.
11-30-2012 06:28:47 AM
What does "[Edited to comply with Guidelines]" mean?
Dirty talk aka filthy language?
12-03-2012 07:24:33 PM
It sounds like you may have visited a store that was only Authorized to sell AT&T phones. For example, Best Buy, Staples, AT&T Authorized Dealer, AT&T Authorized Seller etc...
they do tend to mess up accounts when they add lines..
Call into AT&T customer care every month or so and have them review your account to make sure that you're getting the best value for your cell phones.
"... but my time and money is precious and I don't have time to go over my bill every month and find $$$ mistakes."
A good way to have a customer care agent review your account and to optimize your time would be to call Customer Care to review your account while you're "... planning to write a letter to the board and anyone else that will listen."
If you make any changes to your account, make sure that you do not make them until the beginning of your bill cycle, as this will cause prorated charges
Learn more about prorated charges: http://www.att.com/esupport/article.jsp?sid=52744#
Usually the first bill is the hardest bill because of prorated charges and activation fees that apply.
After that, just review your account every couple of months to ensure there are no other issues.