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Visitor

Posts: 1

Registered: ‎01-17-2013

How do I continue the transfer of billing responsibility process?

‎01-17-2013 12:06:12 PM

I started the ToBR process on 1/14, and accepted the same day. The furthest I progressed was accepting the credit check being performed (and it was, I have a credit monitoring service that informed me the credit check went through).

I'm just curious as to when I'll be able to continue the process? Any attempt to continue brings me back to the screen where I must accept a credit check being performed. I've not received any correspondence from AT&T other than the email about accepting the ToBR.

Any help would be appreciated. Thanks,

Joshua

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: How do I continue the transfer of billing responsibility process?

‎01-22-2013 10:17:16 AM

You should have received notification about the rest of the process and I'm sorry you didn't.

If you're still having an issue, will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you?

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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