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Visitor

Posts: 3

Registered: ‎10-10-2011

Getting charged International Text/IM Overage and I don't know how

‎10-10-2011 11:28:20 AM

For the past 2 billing cycle my phone has been billed over 100 Messages. My question is does Facebook IM charge you if the person your Instant Messaging is not in the US.

PLEASE HELP!!!!!!

Employee

Posts: 1,764

Registered: ‎08-27-2008

My Device: Samsung Note 2, iPhone5, iPad

Re: Getting charged International Text/IM Overage and I don't know how

‎10-10-2011 05:46:28 PM

Facebook "should" only use data, but first... What phone are you using?

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Wizard

Posts: 3,231

Registered: ‎05-29-2008

My Device: . DELL Streak (TED-III)

Re: Getting charged International Text/IM Overage and I don't know how

‎10-11-2011 02:41:47 AM

And besides Facebook only being a web site, the only time international texts charges apply would be when sending or receiving texts from family/friends or anyone who may be vacationing in another country outside U.S., right?

I have a friend work for an airline and he would send texts and emails when he stopped at different locations... the charges were racking up! Had to say wait till they were back home before sending such.

I also had an app (SEVEN Email exchange) that was sending text messages to Malaysia without my knowing.. costed me too.

i wonder if anything like this is happening here...

Visitor

Posts: 3

Registered: ‎10-10-2011

Re: Getting charged International Text/IM Overage and I don't know how

‎10-11-2011 11:31:55 AM

I am using the iphone

Wizard

Posts: 3,231

Registered: ‎05-29-2008

My Device: . DELL Streak (TED-III)

Re: Getting charged International Text/IM Overage and I don't know how

‎10-11-2011 11:40:34 AM

Do you recognize the phone numbers where the charges are beimg applied? What about the datetime stamp on the charged text messages? I am assuming you have unlimited text messages and your post is referring to being billed for ober 100 messages?

Posted from Dell Streak

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