Fraud account under my name...no help from customer service or "fraud" department

[romeo0119]

I'm in the same boat here, hoping someone can help me. I've had an account with Att since June of 2010, we open an account when the iphone 4 came out, I now have 5 lines on the account, this account is still active, bills are always paid on time. I went to att corp store today wanting to switch to the new share plan so I can add another line to this account, surprisingly the rep told me that I have another account and there was a balance that needed to be pay. So I called them on the phone asking what was going on, apparently there was another account open under my name in June of 2012, I have no idea about this account, there were 3 lines open on this account and whoever that did this basically took the phone and let the account go into default. I've been calling att for hours now, they transfer me to the fraud department and all of the people there are clueless. One of them tried to look up the location of the store where this account was opened but they couldn't find it, the rep who helped open the account is no long there (thats what the woman on the phone told me anyway), they couldn't tell me if it was a corp store or an authorize dealer. One woman even accused me of scaming at&t because of some of the recent upgrade we did on our current account. Again, my current account is in good standing, bills are paid every month on time, if this woman is accusing me of scaming at&t and if she feels strongly about it, then send me a letter of termination and I will be happy to terminate my service. No one is helping me on this issues and it's a big concerned to me as  the now delinquence account has a standing balance of $1600 or some where close to that. I am not happy with how this is handle. Please if anyone from att here have any clue as to how I can handle this please let me know. I spoke to my attorney and she said to file a police report and we can go from there as far as taking it to court. Seems a little ridiculous that no one from att can handle this properly.

[jamileh]

Sorry you've had so much trouble with this. 

We definitely need to speak with you to get started on working this out. Both because it's complicated and because it's account specific. 

Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? Please include any other info you think might help. A member of my team will call you directly and help.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

[romeo0119]

The funny thing is when I contacted the fraud department, the woman on the phone said to me " looks like you were trying to upgrade a phone under a line but it wasn't eligible so you open a new account" well ok why would I open a new account with 3 lines. Seems to me like whoever was doing it went for the maximum lines allow on my credit. This is fraud! I don't see why these people are not seeing it

[dthota]

Hi,

Unfortunately  I am in the same situation as well

Hoping someone can help me. I've had a wireless account with AT&T since 2000. I now have 3 active lines on the account I am current on the bill payment.

I received a bill from AT&T on 2/1/2013 forwarded to my new address from the old place we lived at, which showed that there were 4 lines opened on a name that is different than my name, but using my social security number. These 4 lines have since been early terminated byt the fraudster & the bill sent to my old address which was forwarded to my new address by USPS is for the early termination fee for the 4 lines.

I've called AT&T customer service which put me through to their fraud department & I spoke to Jagruti Joshi who claims that this is not a fraud based on her definition & offered to transfer back to customer service for further details.

I have contacted my Sherriff's department on 2/2/2013 who have identified this as identity theft & a police report with my Sherriff's department is lodged on Saturday 2/2/2013.

Please help me with dealing with this issue. I can provide all the details regarding this fraud & my police report & I may be able to help you identify the criminal so that such future losses to AT&T and individuals like me can be prevented.

Appreciate someone contacting me.
Thanks for your help,
Daniel

[dthota]

Hi,

Unfortunately  I am in the same situation as well

Hoping someone can help me. I've had a wireless account with AT&T since 2000. I now have 3 active lines on the account I am current on the bill payment.

I received a bill from AT&T on 2/1/2013 forwarded to my new address from the old place we lived at, which showed that there were 4 lines opened on a name that is different than my name, but using my social security number. These 4 lines have since been early terminated byt the fraudster & the bill sent to my old address which was forwarded to my new address by USPS is for the early termination fee for the 4 lines.

I've called AT&T customer service which put me through to their fraud department & I spoke to Jagruti Joshi who claims that this is not a fraud based on her definition & offered to transfer back to customer service for further details.

I have contacted my Sherriff's department on 2/2/2013 who have identified this as identity theft & a police report with my Sherriff's department is lodged on Saturday 2/2/2013.

Please help me with dealing with this issue. I can provide all the details regarding this fraud & my police report & I may be able to help you identify the criminal so that such future losses to AT&T and individuals like me can be prevented.

Appreciate someone contacting me.
Thanks for your help,
Daniel

[jamileh]

Hi Daniel. 

I'm sorry you're having an issue with this as well. As noted above, will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you?   

[romeo0119]

Thanks jami for having someone to contact me, the issue have been resolve, they found that the old account isn't mine. I don't know what happened but I suggest you put a password on your account from now on

[jamileh]

I'm glad everything worked out! Thanks for letting us know and please take a look around the rest of our commuity. There is a lot of great infomation here!