Sinschild wrote:
Apparently it is just the day shift at ATT that is filled with the customer service rejects. The evening crew over there was most helpful. My issue is that ATT has a systemic, intentionally created process to overbill and then run you around for hours each month in the hope that you will eventually get tired of wasting your time and just pay them. Every month I have to spend 5+ hours of my time chasing down billing mistakes. Every month.
I would greatly appreciate a "oh, I see we screwed up your account again, I will fix that" in the first five minutes instead of "We have helped you as much as we can via email, if you need additional assistance you have to wait through our call queue. It's just one more way to frustrate you and waste your time in the hopes you will consider the extra money we bill you as not being worth the time it takes to get it back"
Email is too efficient I suppose. It allows you to create a record on a reported metric for unresolved issues and does not force you wait to be "helped" by the next burned out bitter rep for a 20 minute wait for each transfer.
I would recommend that you send a Private Message to 
ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.
joyandme wrote:
What private message or email??? I go in circles trying to find one that works. I click on one and it sends me to another page and another and another and never gives me a place to file a formal complaint.
As for AT&T's customer service, they need to train them and make sure everyone is on the same page. I've had AT&T for 7 years with no problem for cell phone, but ever since I got their wireless internet services in August, it's been a nightmare and a waste of $110/month for service that is not what they told me it would be. Even a person who said they were a supervisor said there's nothing they can do. It's not right to be charged a cancelation fee when I was given wrong information when I placed my order for services and equipment. BUT then that depends on who you talk to. I've called 3 times and gotten 3 different answers for the same questions.
Is 4G faster than DSL for instance? When I signed up, they told me oh, yes, much faster! When I called for tech support because it's so slow and intermittent that I can't watch a complete video of even 10 minutes without it buffering, that person said, oh, no, DSL is faster. So who's right???
Is 4G/LTE available in my area? When I signed up, they said yes. When I called for tech support they said no. Again, who's right?
I am getting nowhere and very frustrated for paying for a service that is practically useless,but can't afford to either pay a cancelation fee and/or add my Frontier DSL back to my home. Since someone there made a mistake and my service is not good, I feel AT&T should let me cancel the contract without a cancelation fee.
I need some answers because I am taking it further if I don't.
SOOO.....HOW can I send an email (not online form) to a real person who will not bounce it back to me?
click on the blue att customer care, then the next patge will show, there is a link to "Send this User a Private Message"
