10-12-2013 01:02:52 PM
10-14-2013 07:32:54 AM
I'm sorry to hear about the issues with your payment arrangement. If you don't mind, please send us a private message by clicking here so we can get it all sorted out as quickly as possible.
In your message, please include your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, please feel free to message me with any additional questions or concerns!
10-15-2013 12:20:09 PM
Hello I have been dealing with customer service people who have done the same . thing to me.I need help. I set up a date for payment they took my fund the same day instead of the day I requested and just today my service was suspended because they had the wrong payment date and now they tell me oh well. I never recover any text reminder at all and when ask them to listen to the call they told me nothing was record and we just tell people that. I feel like I need to cuts yours with att I have been a loyal customer for years, years and now they saying I can do an extension because of broke payment arrangement. which is a lie, they put the wrong date in the system. please someone helpp me I need help.
10-15-2013 01:14:12 PM
It sounds like you're having the same issue as the OP. If that's the case, I advise you send us a private message by clicking here so we can find an acceptable solution for your problem.
Please provide your name, phone number, email address, and the best time to reach you. As I mentioned in my previous reply to the OP, you can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
If you have any other questions or concerns, please feel free to message me.
10-17-2013 09:31:40 AM
We received your private message, and one of our managers will be reaching out to you soon.
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10-18-2013 03:45:19 AM
10-21-2013 08:07:46 AM
I'm sorry to hear you're having problems paying your bill with checks. If you don't mind, please send us a private message by clicking here so we can look into this for you and find an acceptable solution.
Is there a reason you prefer to send checks? We have a number of other payment methods that may be more convenient for you. If you have a smartphone, you can pay directly from the myAT&T app. Alternatively, you can elect to be enrolled in AutoPay, pay online, or pay at a store.
If you do choose to send us a message, please include your name, phone number, email address, and the best time to reach you. You can expect a response within two business days, so keep an eye on the little blue envelope in the top right corner of your screen.
In the meantime, feel free to message me with any additional questions or concerns!
11-10-2013 06:44:41 AM
That happened to us too. We set up an automatic payment because we were going out of the country for our honeymoon this summer, and wouldn't be able to call from our cruise. Imagine my surprise when I returned home and found that our phones were disconnected for non-payment.
Then, to compound the terrible service, this month we actually couldn't pay on time because my husband started a new job and hasn't received a check yet. Every other bill we owe was able to be set up for next week, but AT&T refused to let us set up a deferred payment plan because the manager informed us that we had a payment arrangement declined in June. Because apparently it's my fault that their CSR somehow didn't apply the information correctly. We had money when we left and when we came home, and it was the same account we always use, so I have no idea what she did.
I cannot wait to be out of this contract and switch providers. I don't even get consistent cell phone service to warrant putting up with this stufd
01-20-2014 07:13:24 PM
Yes, the same exact thing just happened to me. I have had nothing but issues with the call center. I had my service suspended today because of the wrong date, which has happened twice now, and when I called they said nothing they can do. I have to pay the entire bill. I asked if there was a one time courtesy and they said not. The more I read these forums, the more I see that they do most certainly allow them. Im beginning to think its who you get on the phone and if they feel like helping you. I have been told so many different things by different employees through the years of doing business with these people. I am getting so tired of their lies. If anyone's interested, I believe its T-mobile or Verizon that is offering to pay early termination fees for AT&T customers who would like to switch!!! I am going to look into it further, I have to have service, as I run a Business and have kids who need to get a hold of me. I simply do not have the entire amount at this time or I wouldn't have been in this predictament to begin with if I did. Another valid point is if I had known my payment due date was today, I would of taken the 5 minutes to call them up to avoid losing my service. Its not like the bill is $50 or a minimal amount, my bill runs $275 per month and they want this months on top to restore my service. So it may be just worth my while to take my business elsewhere & my employees as well.