Charged ETF despite verifying contract expiration date. [ Edited ]

[akersk]

I recently upgraded 4 family phones to iPhone 5 in November 2012. We switched from ATT to Sprint. When I called ATT, I asked for the date our contract expired. We switched that day. In December, I received a bill from ATT for ETF's of $324.51. When I contacted ATT, the response was we switch 1 day to early and I should have asked for the date to switch  with no penalties. After 2 years of making payments on 4 iPhones this is how I am treated? By my records, they have all of my payments for the 24 months of service. Now I am receiving nasty letters about a third party collection agency with a legal rate of 18% and a negative reference on credit report. I will never again be an ATT customer and friends and family will hear about my story.

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[jamileh]

I'm sorry you received charges for early termination after calliing to verify your date. 

Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

[mimipr36]

I had a similar situation.. We visited 3 different stores and asked when were all of our cellphones out of contract. Two stores (at San Jose Blvd, at Hodges Blvd, and at Southside) told us that after January 1st, NONE of our phones will be under contract. I am a customer since 2005 and had 5 lines at that point. We were forced to switch companies because my sister's phone broke and there was no phone we could get that she liked, and it was too expensive to get smart phones. The thing is that we switched on January 3rd and now I received a bill for $500 plus because our contract was still active!!!! I called customer service and we were treated like garbage. The representative admitted that the information given by the representatives in the stores is NOT accurate and that we are still responsible for those charges. I can still remember the reps who told us the "wrong "information but I know very well that we will be loosing no matter what. I wanted to keep my mother's line and change the plan for something suitable for her usage but never mind. I feel that it is not correct to try to trick customers and lie to us like if we were not valuable?? I couldn't believe what happened, I am deeply disappointed and sad, after how many years of loyalty to be treated like this!

[jamileh]

I'm sorry you received the wrong information. It sounds like you were given your upgrade eligibility date rather than your contract expiration date. 

You're welcome to PM ATTCustomerCare as I noted able. 

[mimipr36]

Thanks a lot for your quick response. I know what you mean since I had few years with the company and know exactly how it works. That's why I specifically asked when was the contract ending date for each phone, their response (both) agents was that ALL 5 phones were off the contract on January 1st. Thanks again... PD I do not understood your recommendation.. :-)

[jamileh]

I'm not sure what you mean by not understanding my recommendation but if you're referring to my request to send a PM here are more detialed instructions. 

If you want some additional help with this, please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

[mimipr36]

No response!

[jamileh]

Please check your private messages (upper right hand corner, blue blinking envelope). 

I see that Roy replied to your message on 2/7 stating that you would receive a call within 72 hours regarding your concerns. 

I also see that Tom, the manager assigned to your case, sent you an email on 2/7 at approximately 5:30. 

Please let me know if you have not received those emails (or the private message) so I can let Tom know. 

[piangpitmakmok]

Hi Can you please help me?  I am wrongly being charged ETF it looks like and I got collection letters in the mail 3 years later from ATT(AFNI).  I verified zero balance with att after I made final payment and my contract had ended when I left ATT. I am getting nowhere through phone calls.  I just sent a PM to link you posted.

[jamileh]

Thank you for sending the PM, that is the first step to getting this resolved for you. 

Please give the ATTCustomerCare team a bit to reply to your private message.