Another Observation

[Clock1]

I see on my bill (700 minutes with free weekends and nights after 9:00) that when I call on either Sat or Sun my calls are listed as "WS" I am assuming that means "weekend - shared" to indicate a FREE call.  However, on my second line the Sat or Sun calls are only listed as "S" for shared calls. This would explain why my minutes are dwindling so quickly. I guess I need to head over to the local rep. to get it straightened out. As always, any helpful insight is appreciated on this matter.

[Clock1]

I just arrived home from a visit to a local ATT store.  The rep. noticed there is indeed something wrong with the way my 2nd line is being billed. She told me she would handle the situation and for me to wait 10 days (starting Monday).  Apparently, the current new cycle has already been corrected but not for the last billing cyce (of which I will get that bill in a few days). As of right now, I am waiting the 10 days (a sign of good faith) for problem to be taken care of by ATT. I've calculated the "owed" minutes and they tally 453 minutes. According to the ATT rep. these minutes should be credited to my next cycle. I will post again after the 10 days have passed...........HOPEFULLY with good news to report.

[Clock1 · Accepted solution]

RESOLUTION It has been 4 days since visiting my local ATT store and shared my concern over my disappearing shared minutes.  I was indeed correct discovering my 2nd line's minutes were not being coded correctly.  Everything was coded "shared" minutes instead of being coded for free mobile to mobile, free weekends, and free after 9:00 PM. I was extremely fortunate to get a super rep that knew exactly what to do.  Now I have everything in order once again, including a good cache of rollover minutes (the miscoded shared minues.....over 400 of them). My advice for anyone having billing problem is: Call customer service ASAP on week days.  However, if you notice a problem on the weekend, go to your local ATT store.  I can only hope you get a great rep like I did.