ATT navigator and OZ mail subscription cannot be cancelled

shreyagoel · ‎09-27-2012

I came to know that I had apparently subscribed to ATT Navigator and OZ mail services on my phone when $5 was billed to my account last night. Another $10 bill is due tomorrow! I did not subscribe to them but have been billed definitely! On trying to cancel the subscription online, an error message appears, saying there is some failure. When I call up the ohone nnumbers mentioned, I am told that since my connection is a GoPhone, they cannot help me. I am directed to the GoPhone numbers, where an automated voice greets me and gives me no options where I can go and cancel my subscriptions! What can I do about it short of terminating the service and switching to a new number? Please help!

wilcre · ‎06-01-2004

How do I view and manage my AT&T Mobile Purchases?

To view mobile purchases, cancel a subscription, or submit a mobile purchase dispute, please visit Manage My Mobile Purchases.

How do I block AT&T Mobile Purchases?

Primary account holders can limit or block AT&T Mobile Purchases on their accounts.

AT&T offers Purchase Blocker free of charge. It allows you to block mobile purchases on your account. To activate, use AT&T Wireless Support Chat.

Important Note

These two blocking options only apply for mobile purchases placed on your AT&T bill and do not restrict content purchased using credit cards from storefronts such as iTunes and Google Play.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

shreyagoel · ‎09-27-2012

Thanks Wilcre! Problem solved!

wilcre · ‎06-01-2004

You are welcome and glad everything is resolved for you.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

ATT navigator and OZ mail subscription cannot be cancelled

Re: ATT navigator and OZ mail subscription cannot be cancelled

How do I view and manage my AT&T Mobile Purchases?

Re: ATT navigator and OZ mail subscription cannot be cancelled

Re: ATT navigator and OZ mail subscription cannot be cancelled