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Posted Oct 16, 2013
6:22:52 PM
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What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

I spoke with ATT but they said it was released on 1/31 but it is released to people in waves. I have not gotten yet.

 

it is about to be a year.... i been looking forward to this update for a while now.

What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???

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Oct 18, 2013 7:28:43 AM
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Community Manager

Hello Shpati,

 

I'm sorry you're having issues with the update. As you've mentioned, the update has been released a while back and should be available to all users. Are you connecting to wi-fi when checking for updates? We have a team of great social media managers that can look into this issue for you and help. Please send us a private message by clicking here, please include your full name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy


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Oct 18, 2013 8:41:57 AM
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Yes, I am using WiFi.

Bout to send the PM right now.

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Oct 18, 2013 10:01:59 AM
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Thank you. After we receive a message from you, a member of our team will get in touch with you within 2 business days.

 

Dmitriy


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For account specific help, please send a private message to ATTCustomerCare

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Oct 18, 2013 10:47:56 AM
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Community Support

Hi Shpati,

 

We received your private message, and one of our managers will be reaching out to you shortly.

 

Thanks,

 

Jenn S.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Nov 1, 2013 9:47:55 PM
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I never got a call back or a private message back. I just need to know if I will get the update and when. If I am never going to get the update, please let me know because that changes a lot about what i should do.

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Nov 13, 2013 6:31:09 AM
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I send a private message too and I never got a private message back.

why are taking so long for the update?
Almost 10 months from the release and i can't update my phone

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Nov 18, 2013 12:22:21 PM
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Still no reply

 

I would respect honest more (E.G. "We don't have any plans to update your phone"). Instead of telling me "you should receive the update soon, other locations got the update, we are testing it your zone"

 

 

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Nov 19, 2013 11:46:46 AM
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Hello Shpati,

 

I reviewed your case, a specialist sent you an email with instructions on November 1st, are you using an email address you have registered with here?

 

Dmitriy


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Nov 19, 2013 11:55:55 AM
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Hello edwardzm, you indicated that you spoke with a manager and got some instructions, but they didn't work. If you're not using AT&T as your service provide, you won't get any updates that are pushed by AT&T to its customers. Unfortunately, I believe that's the issue in your case.

 

Dmitriy


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Nov 20, 2013 5:14:40 PM
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Teacher

It did turn out that this forum was not using the same e-mail address that my ATT account was using. However, the troubleshooting that was sent to me on the 8th,  and the e-mail did not help at all. It was what I have been trying to do for the past months. 

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Nov 21, 2013 6:54:19 AM
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Community Manager

Thank you for checking, I recommend replying to a specialist to let them know their initial troubleshooting suggestions didn't help to see what next steps you should take. You might want to send a copy to ATTCustomerCare private message box on the forum to ensure quicker response.

 

Thanks again,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 21, 2013 8:41:58 AM
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I tried contacting ATT support multiple times in for more than a year. They keep telling me the same stuff.

 

I have still never gotten a word back if ATT has rolled out the 7.8 update for my area and phones. That would be useful.

 

I know Samsung has released the update. But I have no idea if ATT has. They keep telling me to do the same things that I have tried a 100 times.

 

I'm guessing they just have not finished testing the 7.8 software or don't plan to. Because I am not the only one having this problem.

 

 

Only Samsung Focus S users I have came across that got the 7.8 used some 3rd party software or some tricks to get the update, which I do not want to do since it is not official and may be illegal.

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Nov 28, 2013 12:39:33 PM
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Hi,
I have recived all the updates, my phone has the update 7.10.8773.98, so I don´t understand why this update is not released(7.10.8862.144), and why AT&T's users even  has not received the update ?

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Dec 1, 2013 5:23:34 PM
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Me neither.

Like I said before. I would respect them much more if they just said "You will not be getting the update". Instead I've been getting the generic "are you sure you updated it correctly?" statements, via e-mail and live chat sessions. It's not fun being yanked around making me believe I am doing something wrong. I was able to update a previous update before. It's AT&T's fault. They either don't have the update ready or something. Because I know how to update this phone.

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Dec 4, 2013 1:33:21 PM
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Community Manager

As it's been discussed in this thread, the update was released a while back and it's available to all customers. Unfortunately, after everything you've done there is only one other explanation that I can think of. Something might be corrupted in your phone's software and a factory reset may be needed to find that out or a hardware issue of some kind is causing this.

 

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 9, 2013 11:34:39 AM
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Teacher

AT&T hasn't released the update and they probably no longer will since the phone is soo old.  If you wanted to do it on your own (AT YOUR OWN RISK), take a look at this:

 

http://www.wpcentral.com/tool-make-installing-windows-phone-78-update-easier

 

 

I've done it with my phone and it's super easy, but if something screws up you will probably be out a phone...

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Dec 10, 2013 5:41:48 AM
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Tutor

I try with this tool but I have the Update 7.10.8773.98, so the tool can´t update  :smileysad:

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Dec 10, 2013 5:58:10 AM
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Tutor

I have the Update 7.10.8773.98, i just need the update Update 7.10.8862.144

Can be a problem with the update version?

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Jul 1, 2014 5:42:46 PM
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Teacher

I've done a lot of factory resets on this phone. It's July 2014, so I have just come to accept that I will never get the update on this phone. 

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