Former Community Manager
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10.4K Messages
[Closed] Nokia Lumia unlocking questions and discussion (All models)
Please use this thread for any questions or discussions related to Nokia Lumia devices unlock requests (all models).
Thank you,
Dmitriy
Rethink Possible
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Accepted Solution
Official Solution
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello everyone, the device unlock policies have changed, and we started a new thread with updated info. Please use click HERE to see the new device unlock policy and please feel free to ask any related questions in there.
This topic is now closed.
Thank you,
Dmitriy
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Official Solution
ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, hjnh00!
Thanks for your post. Unfortunately, in order to unlock your device, you will need to follow the steps outlined in the link below.
Device Unlock Request
Our customers' security is extremely important to us. As such, we keep their personal and account information completely private, and we ask that you refrain from asking other users to give out this kind of sensitive information.
Let me know if you have any other questions or concerns!
Thanks!
-Mariana
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Official Solution
ATTJulieCS
Former Employee
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1.1K Messages
10 years ago
Please visit here for information on unlocking your AT&T phone or tablet.
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Official Solution
johninsj
Professor
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3.1K Messages
10 years ago
This isn't AT&T support, it's a user - to - user forum 🙂
You have the same options and requirements to unlock a windows phone as you do with any other AT&T phone. They are outlined here:
https://www.att.com/deviceunlock/client/en_US/
If you don't meet those requirements, then you will not be able to get the device unlocked. If you do, check the box at the bottom of the page, click Agree, and supply the requested documentation.
I've unlocked a Lumia 920 this way, it's quite simple to do - if you meet the requirements.
Best of luck.
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cheleu
Contributor
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3 Messages
11 years ago
Hello i have phone it from friends i am overseas (Tonga) i need to use this phone Nokia Lumia 520 IMEI: {Personal content removed for your safety} lotck to AT&T please let me know it free unlock code or need to purchase and how much, please reply me on {Personal content removed for your safety}
thank
Chris
[Subject edited as new thread was created] - moderator
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cheleu
Contributor
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3 Messages
11 years ago
how to unlock this phone to user other sim without roaming? need pruchase code or free unlock code.
payment via paypl or visa card.
thanks please i need help
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johninsj
Professor
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3.1K Messages
11 years ago
If it's an AT&T go phone vs the unlocked one that cost $50 more at amazon, your only hope is to request an unlock code here:
http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=Mxa-ZIJb0Xj
Or call the international support number and ask for an unlock code.
+1.916.843.4685
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cheleu
Contributor
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3 Messages
11 years ago
when fill forms by enter the IMEI it show that phone cannot be unlocked..tell me why?
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johninsj
Professor
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3.1K Messages
11 years ago
http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=Mxa-ZIJb0Xj
Specifically for a GoPhone like this 520: "In addition to the general eligibility requirements, your device must have been active for at least six months."
SInce they just started selling them July 26th, there is no way this one was active on any account for 6 months. So, that's why.
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lylone
Scholar
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167 Messages
11 years ago
They also won't unlock any phone if you have a contract outstanding on any phone even if you are not using it. Because I signed a 2 year agreement in January, they won't give me the unlock code for a BB 9900 I bought on line.
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