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Posted Nov 5, 2013
8:12:00 AM
Data usage at night
Edited by ATTDmitriyCM on Nov 5, 2013 at 2:32:14 PM

Since I don't have data sense, can someone at AT&T please explain my wife's data usage? 

Below is the usage for the past few days.  We are at home in bed at that time.

 

For the people that might say, "this is data that is used throughout the day and it is just added that night."  Why then does it have data used throughout the day on other days.  Also, on 11/4 at 2:34am, if that were the case, it would have been the data used on the prior day (11/3)...yet the phone was sitting all day in the house not being used AT ALL.  SOMEONE AT AT&T PLEASE ENLIGHTEN ME!!!  Data Sense MIGHT be able to give me some insight into this...but without it, I'm stuck!  I really need to get onto t-mobile.  Really regretting signing this contract right now.

 

11/04/2013 02:34AM
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Internet/mobile web 18585.0 KBs 0.00
11/03/2013 01:34AM
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Internet/mobile web 5836.0 KBs 0.00
11/02/2013 02:34AM
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Internet/mobile web 461.0 KBs 0.00
11/01/2013 02:34AM
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Internet/mobile web 5784.0 KBs 0.00
10/31/2013 02:34AM
--
Internet/mobile web 6179.0 KBs 0.00

Data usage at night

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Nov 5, 2013 8:16:11 AM
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Edited by ATTDmitriyCM on Nov 5, 2013 at 2:34:23 PM

I have decided I am going to run an experiment. I have kept my data connection off all this month...starting tonight, I am going to turn my data on at night before I go to sleep, while keeping my wifi on and everything the same. I will then shut off my data when I wake up, and see what my usage is reported as.

Re: Data usage at night

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Nov 5, 2013 8:25:34 AM
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Edited by ATTDmitriyCM on Nov 5, 2013 at 2:34:47 PM

Looks like that phantom data usage is now at 2a instead of midnight...  i see the same thing.  Was at home asleep, and wifi/internet didn't go down.

 

11/02/2013 02:56AM -- Internet/mobile web 998.0 KBs
11/01/2013 02:12AM -- Internet/mobile web 10225.0 KBs
10/31/2013 02:12AM -- Internet/mobile web 102.0 KBs

Re: Data usage at night

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Nov 5, 2013 2:39:33 PM
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Edited by ATTDmitriyCM on Nov 5, 2013 at 5:31:41 PM

This is a routine update of your daily data activity on your device to ensure the accuracy of your data billing. Customers are not charged for data usage, given that no data session is generated. It's not uncommon for devices that are "always on", to process data event records for billing purposes after a certain amount of inactivity or after long periods of time. It's also separate from how our system lets you monitor your data consumption.


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Re: Data usage at night

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Nov 5, 2013 6:55:24 PM
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Edited by pezman726 on Nov 5, 2013 at 6:59:56 PM

ATTDmitriyCM wrote:

This is a routine update of your daily data activity on your device to ensure the accuracy of your data billing. Customers are not charged for data usage, given that no data session is generated. It's not uncommon for devices that are "always on", to process data event records for billing purposes after a certain amount of inactivity or after long periods of time. It's also separate from how our system lets you monitor your data consumption.


but the phone was at home all day connected to a wifi network.  it sat on a desk unused.  the only app on this phone with a live tile is accuweather.  email is set to sync every 30 minutes.  explain 18mb  used.  now with 17 days left on the billing cycle, she has 60mb before overages AGAIN!  if i had datasense i might be able to make sense of the situation...byt becatse at&t stripped it from the os, i am stuch paying an extra $15 for something i had noo control over.IN.

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Nov 5, 2013 7:02:59 PM
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Also, thank you for the response dmitriy, I appreciate your time, I just don't get what's going on!

Re: Data usage at night

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Nov 6, 2013 5:26:09 AM
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ACE - Professor

pezman726 wrote:

Since I don't have data sense, can someone at AT&T please explain my wife's data usage? 

Below is the usage for the past few days.  We are at home in bed at that time.

 

For the people that might say, "this is data that is used throughout the day and it is just added that night."  Why then does it have data used throughout the day on other days.  Also, on 11/4 at 2:34am, if that were the case, it would have been the data used on the prior day (11/3)...yet the phone was sitting all day in the house not being used AT ALL.  SOMEONE AT AT&T PLEASE ENLIGHTEN ME!!!  Data Sense MIGHT be able to give me some insight into this...but without it, I'm stuck!  I really need to get onto t-mobile.  Really regretting signing this contract right now.

 

11/04/2013 02:34AM
--
Internet/mobile web 18585.0 KBs 0.00
11/03/2013 01:34AM
--
Internet/mobile web 5836.0 KBs 0.00
11/02/2013 02:34AM
--
Internet/mobile web 461.0 KBs 0.00
11/01/2013 02:34AM
--
Internet/mobile web 5784.0 KBs 0.00
10/31/2013 02:34AM
--
Internet/mobile web 6179.0 KBs 0.00

The only way you can be sure that "no data is being used" is to turn off cellular data.

 

I guarentee you that if you do that, there will be NO data reported overnight.

 

Otherwise there is no way to know which apps you have installed, or how they use data throughout the day. For very small transactions less thank a KB - such as weather updates, or notifications, etc) these are not reported in real time, but are bundled up.

 

You can turn off error reporting as well, which can account for large overnight data usage.

 

Do you have Wifi? Is your phone connected? Is it being charged overnight or not? Off charger, wifi drops and cell data is used when the phone is idle/sleeping.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 6, 2013 8:00:30 AM
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Edited by lylone on Nov 6, 2013 at 8:02:58 AM

We have been through this before.  My device has error reporting turned off, it stays on the charger all night in the same place, has wifi to stay on even when locked/sleeping.  I have stayed up before into the wee hours of the night connected to my Nook using wifi and still it shows that my WP8 uses cell data.

 

If somehow this is left over data from a time earlier, why doesn't that happen with my BB9900?

 

I will work from home all day and it won't leave the house and still I see data used.  How does that happen?

 

I have turned the unit off completely and still have seen this phantom data usage.

 

I am stuck on the 2GB plan for this reason..  no way I could go down the way this thing operates.

 

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Nov 6, 2013 10:46:38 AM
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Edited by pezman726 on Nov 6, 2013 at 10:49:09 AM

"Do you have Wifi? Is your phone connected? Is it being charged overnight or not? Off charger, wifi drops and cell data is used when the phone is idle/sleeping."

 

I have WiFi, it is connected, sometimes charging, sometimes not.  Wifi is set to keep alive when idle/sleeping.  Error reporting is turned OFF.

 

If I had Data Sense, I could take a screenshot before bed, then one after we wake up.  I could see if there is something going on.  I could see the cell usage that happens when connected to wifi.  I could possibly stop whatever process is the offending process.  but because AT&T REMOVED the functionality, I can't.

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Nov 6, 2013 11:18:51 AM
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This is a known issue and bug in Windows Phone 8 right now. It stems from a major change in how Twitter processes data on the back end and has caused ALL sorts of issues.

 

Bottom line, Microsoft recommends only syncing once a day until this is fixed. This is in settings and for the baked in Twitter functionality in th OS itself.

 

Also, this is why any legacy users using the apps are not getting notifications.

 

You can go to wpcentral.com for more info.

 

Its not anythng AT&T did, this effects everyone on ALL carriers, BTW.

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Nov 6, 2013 12:13:14 PM
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Edited by pezman726 on Nov 6, 2013 at 12:16:45 PM

SoCalBIGmike wrote:

This is a known issue and bug in Windows Phone 8 right now. It stems from a major change in how Twitter processes data on the back end and has caused ALL sorts of issues.

 

Bottom line, Microsoft recommends only syncing once a day until this is fixed. This is in settings and for the baked in Twitter functionality in th OS itself.

 

Also, this is why any legacy users using the apps are not getting notifications.

 

You can go to wpcentral.com for more info.

 

Its not anythng AT&T did, this effects everyone on ALL carriers, BTW.


I read the article when it first came out...except there are no twitter accounts tied to our devices.  So I wouldn't think this should be affecting her.  As I said, the ONLY live tile she has is accuweather.  She doesn't even have enough apps installed to have generated the letters to separate out the apps when you swipe over.  And her 2 email accounts sync every 30 minutes.

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Nov 6, 2013 5:45:41 PM
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I don't use twitter either and don't even have an account.  My question is why does my BB9900 report the usage at the right times...but the Nokia Lumia 920 is another factor?

I see data usage when the device is off at night.  How does that happen?  and why does it "catch up" usage at 2a or so in the AM?

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Nov 6, 2013 5:46:43 PM
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I don't use twitter either and don't even have an account.  My question is why does my BB9900 report the usage at the right times...but the Nokia Lumia 920 is another factor?

 

I see data usage when the device is off at night.  How does that happen?  and why does it "catch up" usage at 2a or so in the AM?

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Nov 7, 2013 5:33:53 AM
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ACE - Professor

lylone wrote:

I don't use twitter either and don't even have an account.  My question is why does my BB9900 report the usage at the right times...but the Nokia Lumia 920 is another factor?

I see data usage when the device is off at night.  How does that happen?  and why does it "catch up" usage at 2a or so in the AM?


It's a different OS? AT&T batch updates small txns overnight. If there are none (which apparently is the case for the blackberry) then you won't have any. If there are, you will.

 

If you turn off cellular data for the entire day, you will have no overnight data reported, since there will be no data use at all.

 

Yes, data sense would help show you which of your apps is using data. Sadly, we don't have it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 7, 2013 7:29:42 AM
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So Pezan726 you have cellular turned off and you are using your local WiFi for connectivity. That eliminates data usage on the AT&T network. I wonder as you do what is going on...odd.

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Nov 7, 2013 11:17:36 AM
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Edited by pezman726 on Nov 7, 2013 at 11:19:41 AM

I have had my cellular data turned off since 10/31.  I have decided to start turning on my data connection at night, while plugged in, while connected to wifi to check for usage at night.

 

So, last night, I turned on data and went to bed.  Again, phone plugged into the wall, wifi set to keep alive, error reporting off.  I turned off Data first thing after i woke up.

 

I just looked at my data usage, and shortly after I went to bed, my phone used up 628kb.  Again, The last time I had my data on was on 10/31.

 

I normally only turn my cell data on when I absolutely NEED to use it.  My wife on the other hand, just leaves it on all the time.  I shouldn't have to do that though, since again, with my previous phone I never had these issues, and I kept data on all the time as well...and still only used up about 75MB on average each month.

 

(Side not...I have been bit by doing that multiple times because the stupid Visual Voicemail, which I can't seem to 'unconfigure' will only let me know i've got a voicemail if I have my data connection turned on)

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Nov 7, 2013 12:21:00 PM
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If I turn off cellular at night, then I turn it back on the next morning it first connects to data and downloads everything then about 5 minutes later connects to wifi.

Defeats the purpose there.

 

I wish there was a way to schedule items to turn off during certain times.

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Nov 8, 2013 5:52:41 AM
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ACE - Professor

pezman726 wrote:

I have had my cellular data turned off since 10/31.  I have decided to start turning on my data connection at night, while plugged in, while connected to wifi to check for usage at night.

 

So, last night, I turned on data and went to bed.  Again, phone plugged into the wall, wifi set to keep alive, error reporting off.  I turned off Data first thing after i woke up.

 

I just looked at my data usage, and shortly after I went to bed, my phone used up 628kb.  Again, The last time I had my data on was on 10/31.

 

I normally only turn my cell data on when I absolutely NEED to use it.  My wife on the other hand, just leaves it on all the time.  I shouldn't have to do that though, since again, with my previous phone I never had these issues, and I kept data on all the time as well...and still only used up about 75MB on average each month.

 

(Side not...I have been bit by doing that multiple times because the stupid Visual Voicemail, which I can't seem to 'unconfigure' will only let me know i've got a voicemail if I have my data connection turned on)


And you don't have error reporting enabled?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 8, 2013 9:07:34 AM
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settings feedback : Send feedback OFF.  (even though it says "feedback will only be sent over wi-fi)

 

I forgot to turn my cell data on again last night.  I'll try to remember to do it again tonight.

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Mar 24, 2014 8:09:40 AM
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if it is not billed, why do i get message about data limits when it is close to the limit because of this telling me how much it will cost to go over plan limit??

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Apr 11, 2014 7:45:55 AM
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Just to update this post...

 

Since Switching to t-mobile, my data usage has gone back down to what it was before I started having these issues.  I now have a TON more data that I can use...but my usage for the past 2 months has stayed around 100mb.

 

So...my history...with the same usage pattern..

 

Palm Pixi on AT&T, approx 90-120mb / month

lumia 920 on AT&T, had to shut off data for the last half of the month because we would have gone over

lumia 920 on t-mobile, approx 90-120mb for the past 2 months.  also, my usage is up on t-mobile's site within MINUTES of using it.  not hours/days!

 

I am now convinced that at&t was doing something funny with their billing of the usage, and am glad I switched.

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Aug 6, 2014 5:53:46 PM
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My Note 3 has used mobile data with the mobile data turned off. ATT told me that it can still use data with the mobile data turned off. I'm note buying it.

My Note 3 has used mobile data with the mobile data turne...

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