Tutor
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5 Messages
Cortana W8.1 Update Crashing Phone
Recent 8.1 update to my Lumia 1020 is resulting in multiple phone crashes. My phone will for no reason restart. I have witnessed over 6 in a single day.
Tutor
•
5 Messages
Recent 8.1 update to my Lumia 1020 is resulting in multiple phone crashes. My phone will for no reason restart. I have witnessed over 6 in a single day.
andyfromoregon
Contributor
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1 Message
10 years ago
Same here on my 1520. I'm an IT pro and its driving me nuts. Just clicking on the calander can cause the phone to reboot. I'd say the phone locks up 1 to 2 times every 1 to 2 days. They have to get it patched soon or I'm going to make a lot of noise.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hi guys, try a soft reset by holding your power button for 10 seconds. If that doesn't help, you might have to back up your data and perform a master reset.
Thanks,
Dmitriy
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jameswan
Tutor
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5 Messages
10 years ago
A soft reset on Lumia phone requies the Down Volume Button and the Power Button simultaneously.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Thanks for adding that, I have a Lumia 1520 and I just tried holding down a power button by itself for 10 seconds and it reset too.
Dmitriy
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