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jameswan's profile

Tutor

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5 Messages

Monday, August 18th, 2014 11:30 PM

Cortana W8.1 Update Crashing Phone

Recent 8.1 update to my Lumia 1020 is resulting in multiple phone crashes. My phone will for no reason restart. I have witnessed over 6 in a single day.

Contributor

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1 Message

10 years ago

Same here on my 1520. I'm an IT pro and its driving me nuts. Just clicking on the calander can cause the phone to reboot. I'd say the phone locks up 1 to 2 times every 1 to 2 days. They have to get it patched soon or I'm going to make a lot of noise.

Former Community Manager

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10.4K Messages

10 years ago

 

Hi guys, try a soft reset by holding your power button for 10 seconds. If that doesn't help, you might have to back up your data and perform a master reset.

 

Thanks,

Dmitriy

Tutor

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5 Messages

10 years ago

A soft reset on Lumia phone requies the Down Volume Button and the Power Button simultaneously.

Former Community Manager

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10.4K Messages

10 years ago

 

Thanks for adding that, I have a Lumia 1520 and I just tried holding down a power button by itself for 10 seconds and it reset too.

 

Dmitriy

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