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Posted Nov 20, 2013
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[Closed] Nokia Lumia unlocking questions and discussion (All models)
Edited by ATTDmitriyCM on Dec 9, 2014 at 12:56:33 PM

Please use this thread for any questions or discussions related to Nokia Lumia devices unlock requests (all models).

 

Thank you,

Dmitriy


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Dec 9, 2014 1:03:57 PM
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Community Manager

 

Hello everyone, the device unlock policies have changed, and we started a new thread with updated info. Please use click HERE to see the new device unlock policy and please feel free to ask any related questions in there.

 

This topic is now closed.

 

Thank you,

Dmitriy


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[Closed] Nokia Lumia unlocking questions and discussion (All models)

[ Edited ]
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Oct 20, 2013 2:18:21 PM
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Edited by Taylarie on Oct 20, 2013 at 2:27:24 PM

Hello i have phone it from friends i am overseas (Tonga) i need to use this phone Nokia Lumia 520 IMEI: {Personal content removed for your safety} lotck to AT&T please let me know it free unlock code or need to purchase and how much, please reply me on {Personal content removed for your safety}

 

 

thank

Chris

 

 

[Subject edited as new thread was created] - moderator

 

Unlock Nokia Lumia 520

[ Edited ]
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Oct 20, 2013 3:01:35 PM
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how to unlock this phone to user other sim without roaming? need pruchase code or free unlock code.

 

 

payment via paypl or visa card.

 

 

thanks please i need help

Re: Unlock Nokia Lumia 520

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Oct 20, 2013 5:04:00 PM
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ACE - Professor

If it's an AT&T go phone vs the unlocked one that cost $50 more at amazon, your only hope is to request an unlock code here:

 

http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=Mxa-ZIJb0Xj

 

Or call the international support number and ask for an unlock code.

 

+1.916.843.4685

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unlock Nokia Lumia 520

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Oct 21, 2013 2:56:30 PM
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when fill forms by enter the IMEI it show that phone cannot be unlocked..tell me why?

Re: Unlock Nokia Lumia 520

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Oct 22, 2013 5:35:04 AM
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ACE - Professor

http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=Mxa-ZIJb0Xj

 

Specifically for a GoPhone like this 520: "In addition to the general eligibility requirements, your device must have been active for at least six months."

 

SInce they just started selling them July 26th, there is no way this one was active on any account for 6 months. So, that's why.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unlock Nokia Lumia 520

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Oct 22, 2013 11:41:04 AM
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They also won't unlock any phone if you have a contract outstanding on any phone even if you are not using it.  Because I signed a 2 year agreement in January, they won't give me the unlock code for a BB 9900 I bought on line. 

Re: Unlock Nokia Lumia 520

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Nov 2, 2013 12:00:08 AM
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first, sorry for my poor english.

i'm from vietnam.i've just buy a nokia lumia 920 from ebay.com and i can't use it in my country.i 've asked for at&t supports but they require at&t wireless number and at&t account. i'm not in USA and don't use AT&t wireless.so how can i use my phone in my country.:smileysad: 

i also ask some people in my country but they can't help me.

what should i do ?

please help me. 

code unlock lumia 920 at&t

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Nov 2, 2013 6:50:54 AM
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ACE - Professor

According to https://www.att.com/deviceunlock

 

The former owner could have unlocked the device. You probably won't be able to. If you can't get the seller to unlock it, then it's likely a stolen unit - you should try to return it. EBay does offer buyer protection.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: code unlock lumia 920 at&t

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Nov 5, 2013 12:12:31 PM
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Hi Guys,

 

Looking for details on how to get an unlock code for my Lumia 920. I bought it in the Microsoft store last December and have proof of purchase.

 

Any advise much appreciated.

 

Regards

Ross

Off contract Lumia 920 unlock

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Nov 6, 2013 5:29:02 AM
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ACE - Professor
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Off contract Lumia 920 unlock

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Nov 6, 2013 7:21:07 AM
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Edited by ATTDmitriyCM on Nov 6, 2013 at 7:26:02 AM

Unlock requirements can be found here. Ross, do you have your cellular service with AT&T?

 

Dmitriy


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Re: Off contract Lumia 920 unlock

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Nov 8, 2013 9:15:25 AM
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Hi!

i have two Nokia Lumia 520 Locked at&t gophone, I do not live in the United States. how can i unlock this phones? 

they arrived today, and the unlock codes to at&t service is down, tried to buy the unlock codes but no one have it. 

Please, help me. 

Thanks!


Re: Unlock Nokia Lumia 520

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Nov 8, 2013 9:42:23 AM
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Hi, i have two Nokia lumia 520 Locked, i'm from brazil. 

how can i unlock this phones if the AT&T is down?

tried to buy unlock codes, but found no one selling, i can provide IMEI code etc. 

Help me!!! please. 

thanks!

Help / Unlock Nokia Lumia 520

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Nov 10, 2013 6:43:54 PM
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Edited by Taylarie on Nov 10, 2013 at 6:50:00 PM

who has AT&T acount,please give to me for unlock my nokia lumia 920.just borrow.

 

my email :{Personal content removed for your safety}

 

HELP ME UNLOCK

[ Edited ]
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Nov 11, 2013 6:35:33 AM
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Community Manager

Hello, Pelichek!

 

Thanks for your post! There are several pre-requisites for submitting a device unlock request.

 

AT&T will unlock an AT&T Mobile Device under the following circumstances:

  • The person requesting the unlock must be one of the following:
    • a current AT&T customer
    • a former AT&T customer who can provide the phone number or account number for the account
  • The AT&T Mobile Device was designed for use on AT&T's network.
  • The AT&T Mobile Device has been paid for in full.
  • The AT&T Mobile Device has not been reported lost or stolen.

 

For more information or to submit the unlock request, simply click on the link below.

 

Device Unlock Request

 

Let me know if you have any additional questions or concerns!

 

-Mariana


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Re: Help / Unlock Nokia Lumia 520

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Nov 11, 2013 7:07:09 AM
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Hello, hjnh00!

 

Thanks for your post. Unfortunately, in order to unlock your device, you will need to follow the steps outlined in the link below.

 

Device Unlock Request

 

Our customers' security is extremely important to us. As such, we keep their personal and account information completely private, and we ask that you refrain from asking other users to give out this kind of sensitive information.

 

Let me know if you have any other questions or concerns!

 

Thanks!

 

-Mariana


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Re: HELP ME UNLOCK

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Nov 12, 2013 11:01:36 AM
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I sent a private message to you.
Thank you Mariana!

Re: Help / Unlock Nokia Lumia 520

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Nov 12, 2013 11:05:43 PM
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but i no have AT&T account can you help me?

Re: HELP ME UNLOCK

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Nov 13, 2013 10:50:12 AM
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Hi, I bought a Nokia Lumia 820 AT&T to use in Europe network but I'm not and I haven't been customer of AT&T. How can I unlock this device to use in Europe networks? if now nobody unlock to me this phone.

Thanks

Re: Off contract Lumia 920 unlock

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Nov 13, 2013 2:59:16 PM
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Community Specialist
Edited by ATTJulieCS on Jul 11, 2014 at 8:22:12 AM

Please visit here for information on unlocking your AT&T phone or tablet. 


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Re: Unlock Nokia Lumia 520

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Nov 14, 2013 9:28:50 AM
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Question on 'Go Phone' vs. postpaid.

 

As I understand from unlock page T&C - postpaid customer can unlock a phone.  If the account is post paid - can a GoPhone be unlocked?  Does it needs to be active on said post paid account?

 

Basically, if a post paid customer unlocking a device that was sold as Go Phone - does the device still needs to be active fro 6 months before it is unlocked?

 

Thanks.

Re: Unlock Nokia Lumia 520

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Nov 14, 2013 6:04:04 PM
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ACE - Professor

hjnh00 wrote:

but i no have AT&T account can you help me?


Every AT&T 920 was sold to someone who had an AT&T account at some point. If someone gifts you a locked 920, ask THEM to unlock it first. They can do it for free, on the web, using the link above and the account that the phone was activated on when purchased.

 

If they can't then the phone has a dubious history - and its unlikely you'll be able to get it unlocked via AT&T.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HELP ME UNLOCK

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Nov 14, 2013 10:10:23 PM
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MY name is Marcelo and I'm from Panama. I bought a Nokia Lumia 900 on ebay and got it last week and, It results locked with your brand.

I wrote on twitter and I was looking for information about how could I do for unlock it. In the wireless support is written that I need an AT&T account, but I don't have it because I'm not in USA.

Can I take the unlock code by buying or paying something in other way. How many would it cost me?

I would like you help me, I hope for you answer and thankful with your attention.

Re: Unlocking Nokia lumia 900

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Nov 15, 2013 12:00:32 PM
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Hi Guys,

 

Thanks for the responses.

 

I neglected to mention that I am using a straight talk sim, so I bought the phone off contract and I've been using straigh talk ever since. I've been on to customer support a couple of times, but they were not very helpful. Surely my situation isnt unique, anyone got an insight?

 

Regards

Ross

Re: Off contract Lumia 920 unlock

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Nov 18, 2013 1:12:45 AM
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I live in outside USA (not a US citizen) and bought an AT&T Lumia 520 from Ebay. It's locked and when I bought the item unlocking was possible at that time. But now unlocking is not available. Is there any possibility to unlock it? If so how can I do it? (AT&T unlocking page is not going to help me, since I'm not a US citizen :smileysad: )

 

Unlock Lumia 520 :(

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Nov 18, 2013 5:41:20 AM
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ACE - Professor

Get the seller to unlock it.

 

Seriously people - don't buy AT&T locked phones off EBay if you live outside the US.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unlock Lumia 520 :(

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Nov 18, 2013 9:45:45 AM
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I am at my wits end dealing with AT&T.  I have been a loyal customer of this company for 13 + years but this will be my last year with this company.  

 

I bought a Nokia Lumia 920 in Nov. 2012 with a 2 year contract.  I was out of the country and wanted to get the unlock code in January 2013.  At that time I was told that I needed to have the phone for 90 days before I can get the unlock code.  I was told that it was a part of the contract that AT&T had with Nokia and hence I could not have the unlock code.  

 

I called them again today as I am abroad and wanted to use a local carrier.  First I had the customer service rep tell me that they cannot give me a code because I was under a two year contract. When I explained to him that I was promised the unlock code after 90 days he mentioned that AT&T had changed their policy about 3 months back on unlock codes.  When I enquired as to why they had not informed the customers about a policy change, he said that AT&T cannot be expected to inform all customers of every policy change.  I find this attitude appalling.  The company expects customers to serve the terms and conditions and are willing to change the same conditions without informing the customers.  

 

I asked to speak to a manager.  I was introducted to a Ms. Sue McCoy.  I repeated what was told to me.  She said I must have misunderstood and that the company always had a policy of not providing unlock codes during the contract period.  This was plainly a lie.  I have received unlock codes during the 2 year contract period on Samsung Galaxy S.  When I pointed this out to her, she said the company cannot afford to give phones at discounted rates and unlock codes.  I am still paying for service that I am not using since I am abroad.  Hence, it beats me as to how AT&T is getting short changed.  If I break the contract they have a legally binding agreement from me and hence can recover the money.  

 

This attitude of AT&T and their callous disregard for customer service is appalling.  I fully intend to pay the amount of 205$ to break the contract and use this bad customer experience as an example in every marketing class I teach.

Unlocking Nokia Lumia 920 and Bad Customer Service

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Nov 18, 2013 7:18:01 PM
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Anybody?

Re: Off contract Lumia 920 unlock

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Nov 19, 2013 5:16:35 AM
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Edited by lylone on Nov 19, 2013 at 5:17:25 AM

They changed their policy.  I asked for an unlock code for my 920 back in June and got it.  Well, I couldn't find the email so I asked for it again a couple of months and was told I couldn't have it since I was still under contract.  I did a search by the name that the "can't do" response from and found the unlock code from months prior.  They changed their policy again.  And I agree...bad customer service and ATT just keeps getting more greedy and wants more of your money.

 

Oh and I have been a valued customer since 1997, so loyalness means nothing to them.

Re: Unlocking Nokia Lumia 920 and Bad Customer Service

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