02-18-2013 04:17:20 PM - edited 02-18-2013 04:17:54 PM
02-19-2013 05:54:25 AM
I'm unable to accept group text msgs. I receive a "media content in this message" text but do it see a msg. Other times I get a "get media content" msg but when I try o retrieve nothing happens. I am able to send group texts. Do I need to set my mms and Internet apn?
Probably - I assume this isn't a locked to AT&T 920, but rather a device from somewhere else?
02-19-2013 03:27:07 PM
Sounds like it's not provisioned correctly.
Call 611 from the phone.
02-27-2013 05:40:24 AM
02-27-2013 05:58:59 AM
Can you please post whether the problem was ever resolved? My son has this phone and needs to receive group texts at college, mainly for group projects. This phone is going back to AT&T this week if this won't work.
Did you call 611 and tell them you are having this problem? Group texts work on the device if it is provisioned correctly.
02-27-2013 06:03:43 AM
Thanks for the suggestion. I saw it in one of the earlier posts and asked my son to call this morning. We signed up for the tech support and he did call them yesterday. Their comment was that the problem may be fixed with a Windows update in a year or so. Very disappointing answer! Hopefully will get a better answer from the 611 folks.
02-27-2013 09:38:09 AM
02-27-2013 04:25:40 PM
I went into the ATT store and spoke with a store rep. They were unable to resolve the problem. Said they had never encountered it before and had no I idea what I was talking about. I even showed them the blank messages that I received.
This isn't a phone issue, this is an issue with your account provisioning. If you call 611 on the phone and tell them you are having issues with reciving mms content on this line they should be able to check / fix the provisioning for the line.
02-27-2013 04:40:28 PM