10-02-2013 01:09:38 PM
I recently switched from an Android Phone to a Windows Phone 8 (WP8) device. AT&T has their own Android Voicemail Viewer app that made it easy to get U-verse voice messages forwarded to an android phone where they can be played directly. It appears their is no equivalent for the WP8 phones.
Utilizing the U-verse voice messaging system option "notification by email" sends a hyperlink of the MyATT web site, but not the actual message. This was fine with an android device, but the message does not play in a WP8 browser and downloading the message results in an error on the phone since the WAV file is an odd format not recognized by WP8.
If AT& T wants to sell WP8 devices they should either produce a Voicemail Viewer app for WP8 or modify the U-verse Messaging system to play or send the voicemail in a WP8 compatible file format.
Any forum member have a workaround besides dialing in to the message service?
PS - I spoke with 4 different "Specialists" on the phone today and all were entirely clueless to the situation. One suggested I download the Android App, bless his heart. I love the Nokia 1020 and WP8 operating system, but playing my U-verse voice messages on my WP8 device should a a one-touch affair.
10-02-2013 01:40:55 PM
You might want to post over in the wireless forums also for better exposure. Someone over there might have a solution.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
10-02-2013 02:12:53 PM
10-03-2013 05:33:52 AM
The "weird format" wav file will likely play correctly once your device gets the GDR2 update - which WP8 device do you have?
(I have the same issue with my VOIP provider, phonepower - when they send email with the voice message attached it uses an unsupported codec for WP8)