09-04-2013 06:53:55 PM
According to my order the activation date is 9-4 for my wireless receiver. I did some further research on the error and saw that it would not be available until 8pm. That was an hour ago. I have rebooted everything and still get the same error message. Is there something I am missing?
09-04-2013 07:37:32 PM
We apologize about the inconveniences with the STB not working. If the STB is plugged in before the time it is ready, a flag gets triggered, which keeps the STB from connecting. I have reprovisioned the STB, and hopefully a quick reboot will fix the issue. Let us know how it goes.
11-28-2013 10:39:16 AM
My wireless receiver service was supposed to be set up in two rooms back in early October but it's never worked. Tech came out and when he left both TV's display 'This set top box does not match account settings'
11-28-2013 12:47:27 PM - edited 11-28-2013 12:49:01 PM
MusuperfanKC, your wireless receivers are misconfigured (dirty) and need to be scrubbed clean.
A tech (service visit) or tier 2 rep (phone or chat) can do this. Both boxes need to be unplugged, on the bottom of receiver is a GUI (long number) that will be needed to identify receiver, when instructed plug just the receiver in that gave number for, when that one is connected, can then do other.
Your choice 4 hour appointment window, or time on phone , or chat.
If these have not been activated yet....
When screen comes up, depress OK on receiver, depress button on WAP, when the screen at receiver says try again,
Depress OK button (remote or on stb) another screen for update, depress OK give about 10 minutes to load, reboot when checking depress menu to verify recordings, if no recordings menu not finished booting.
Set aspect ratio MENU, OPTIONS, etc.
should take about 20 minutes per receiver.