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16 Messages
Tuesday, January 15th, 2013 3:49 PM
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My AT&T U-verse TV has a red x
My tv has a red X on the screen. Help!
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3 years ago
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Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
If you are having issues with:
Rebooting the receiver is the quickest way to resolve most service issues:
We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.
To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.
Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings
If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
-ATTU-verseCare
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Official Solution
SadathCS
Employee
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581 Messages
11 years ago
For a more comprehensive list of error messages and other troubleshooting steps go to:
RESOLVING ERROR MESSAGES FOR U-VERSE TV
Troubleshooting Red X on screen:
A RED X on your TV screen caused by the U-verse receiver represents a boot failure, possible network issue, or hardware problem. It is recommended to check connections and attempt to power cycle the receiver by unplugging the power cord and plugging back in after 10 seconds.
If this is unsuccessful perform a disaster recovery by following the steps below. If this is a DVR, these steps will cause the receiver to lose all pre-existing data such as recordings, parental control settings, and aspect ratio settings.
Hold down the down arrow key and OK key, press the Power key to powercycle the receiver.
SadathCS
ATTU-verseCare
(edited)
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SadathCS
Employee
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581 Messages
10 years ago
Hello mack_p,
I hope this information was helpful! I also recommend checking out our Troubleshoot & Resolve solutions to help you diagnose any future issues. Thank you for the opportunity to help you!
SadathCS
ATTU-verseCare
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tjdeerslayer37
Contributor
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2 Messages
10 years ago
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tjdeerslayer37
Contributor
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2 Messages
10 years ago
Thanks!
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protege01
Contributor
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1 Message
10 years ago
I also had a red X on the screen, first with a 10 under it then with an 8. I tried the resetting instructions and now the power button just flashes. Any help?
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @protege01 ,
I apologize about the issues you are having with your U-verse receiver, but I will be glad to help. If after power cycling and resetting the receiver and still having the red X, there may be an issue with the receiver, and it might need to be replaced. I can help with that and will be sending you a private message, so we can assist you further.
Thank you,
David T
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mrlucas
Contributor
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2 Messages
10 years ago
I am having the same issue although mine is a Red X and the #11.
I've done the DR and the X is still there. Do I need to swap out receivers? This receiver is the main receiver that is connected to ethernet. We have no other wifi issues and our other receiver is working perfectly.
I appreciate the help.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @mrlucas ,
I apologize about the issues you are having with your DVR. It sounds like it may need to be replaced, because it is still having the same problem after a disaster recovery. We can definitely help with that, and I will be sending you a private message to help out.
-David T
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mrlucas
Contributor
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2 Messages
10 years ago
Thanks for the quick response and help.
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