Employee
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9 Messages
Interrupt a TV... Help
Have had UVERSE for a number of years. I have 5 STB's. For some reason, On one of the STB's it continuously asks me to interrupt a TV to view HD tv.
At first, I though that other STB's were on. I went through the house to verify, and they were not.
Only 2 STB's are on, and no recordings are happening. The interrupt query comes on anytime I change channels (either directly or through the Guide)
Has anyone else had this problem. Anybody notice a software update?
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
aviewer
Expert
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10.1K Messages
10 years ago
You say you have done reset(s). But, it is important to synchtonize your boxes by doing resets in order.
Pull all the power.
Repower RG, wait for all green
Repower DVR, wait for viewing.
Repower others.
If that does not work -
With all those STBs - Do you have COAX? make sure all connections are tight. would you be able to tell if the connections at a spltter or diplexer are reversed?
If you have cat5, do you have any extra switches/routers? Do not mix internat devices & STBs on the same leg back to the RG.
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cmeans
Employee
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9 Messages
10 years ago
Just reset RG and STB's still the same issue
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cmeans
Employee
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9 Messages
10 years ago
More info. It does it on any stb that is not the DVR.
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mibrnsurg
Expert
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20.4K Messages
10 years ago
Are you recording anything at the time? Each recording takes 1 of the 4 incoming streams, possibly making it unavailable to an STB unless watching the recording channel.
Chris
__________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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cmeans
Employee
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9 Messages
10 years ago
from my opening post
"Only 2 STB's are on, and no recordings are happening. The interrupt query comes on anytime I change channels (either directly or through the Guide)"
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cmeans
Employee
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9 Messages
10 years ago
Thanx. Resetting the DVR I think did the trick. Noticed other issues, like rewind and pause did not work on other stb's. Images on the guide also did not change when scrolling.
Cannot say for certain it was the DVR, but I did power down the complete systems. Brought the rg up to operation, then the DVR and then the STB's.
Will have to keep watch. May need to have the DVR replaced (been in place for 5 years)
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Joecmrasales
Contributor
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3 Messages
7 years ago
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skeeterintexas
ACE - Expert
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27.7K Messages
7 years ago
When in doubt, reboot!
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Joecmrasales
Contributor
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3 Messages
7 years ago
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skeeterintexas
ACE - Expert
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27.7K Messages
7 years ago
If a Whole House Reboot doesn't work, you either need new equipment (RG, DVR or STB) or you need a tech visit.
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