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Posted Jul 18, 2013
7:05:14 AM
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had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

Had DSL now I have Uverse, I can't send email from my sbcglobal.net account HELP


Had DSL now I have Uverse, I can't send email from my sbcglobal.net account HELP


had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Jul 18, 2013 7:40:53 AM
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Community Support

Hello, Gwen Gant

My name is Morgan, I'm one of the Community Managers. I was able to locate your U-verse account and I believe your issue has been caused due to a registration error. I'll be glad to assist you in getting this resolved today. I'm going to send you a private message that will land in your inbox and we will move forward from there. Thank you! :smileyhappy:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello, Gwen Gant

My name is Morgan, I'm one of the Community Managers. I was able to locate your U-verse account and I believe your issue has been caused due to a registration error. I'll be glad to assist you in getting this resolved today. I'm going to send you a private message that will land in your inbox and we will move forward from there. Thank you! :smileyhappy:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Sep 29, 2013 2:23:57 PM
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Are you able to fix my account as well?

Are you able to fix my account as well?

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Sep 29, 2013 2:48:39 PM
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ACE - Expert

This was a transfer thread from the get social website merged here.  To contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your sending email problems. They are available M-F 8am-11pm EST, response can take up to 2 business days.

This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

This was a transfer thread from the get social website merged here.  To contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your sending email problems. They are available M-F 8am-11pm EST, response can take up to 2 business days.

This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Oct 7, 2013 3:24:45 PM
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I got Uverse about two weeks ago (fromDSL), and I haven't been able to get to my sbclgobal.net email in almost a week. I wasnt here when it was installed so I'm not privy to if/why my email is no longer working just because the switch. Very frustrating,please help me.

I got Uverse about two weeks ago (fromDSL), and I haven't been able to get to my sbclgobal.net email in almost a week. I wasnt here when it was installed so I'm not privy to if/why my email is no longer working just because the switch. Very frustrating,please help me.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Oct 7, 2013 3:43:54 PM
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ACE - Expert

You can't access webmail or your email client isn't working?  If it's your client what are you using?  Outlook?  What year?

 

You might try to reference this support article for instructions on how to set up the more popular mail clients.

 http://www.att.com/esupport/article.jsp?sid=KB401573&cv=803#fbid=xwIhMQMEzYO

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

You can't access webmail or your email client isn't working?  If it's your client what are you using?  Outlook?  What year?

 

You might try to reference this support article for instructions on how to set up the more popular mail clients.

 http://www.att.com/esupport/article.jsp?sid=KB401573&cv=803#fbid=xwIhMQMEzYO

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Oct 8, 2013 7:20:22 AM
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Community Support

Hello bodily, you could have lost access to your sbcglobal.net account if it was not registered during your U-verse installation. I have sent you a private message to gather some account details and help you restore access to this account.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello bodily, you could have lost access to your sbcglobal.net account if it was not registered during your U-verse installation. I have sent you a private message to gather some account details and help you restore access to this account.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Oct 8, 2013 4:19:37 PM
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Great, thanks I have sent you the info.

Great, thanks I have sent you the info.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Oct 14, 2013 12:48:09 PM
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This remote support seems to be getting me nowhere. I've been unable to access my sbcglobal.net email since 10/2. Who can I call about this?

This remote support seems to be getting me nowhere. I've been unable to access my sbcglobal.net email since 10/2. Who can I call about this?

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Oct 17, 2013 12:37:29 PM
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Community Support

Hello bodily,

I'm sorry about any misunderstanding we are having trying to communicate. I have offered assistance to help you through private messaging and have attempted reaching you by phone to gather additional details I need to proceed. Please let me know when I can try contacting you again.

Thank You,

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello bodily,

I'm sorry about any misunderstanding we are having trying to communicate. I have offered assistance to help you through private messaging and have attempted reaching you by phone to gather additional details I need to proceed. Please let me know when I can try contacting you again.

Thank You,

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Dec 21, 2013 7:21:45 PM
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I have a similar problem.  We switched from DSL to U-Verse last spring.  At the time, we were not told that it would effect our email addresses or login.  I can still access my primary sbcglobal.net email, but my daughter's email address, which was a sub-account of my primary, has been de-activated.  I tried to restore it online, but when I log in, I am no longer able to manage sub-accounts.

 

I spoke to ATT Customer Service by phone and was told that by switching to U-Verse, all of my sbcglobal.net accounts were now considered "free" accounts, and that I could no longer access or manage my sub-accounts.

 

I politely explained that I have stayed with ATT many years so that I could maintain my email addresses, and that they most certainly were not "free".

 

Any help would be much appreciated.

I have a similar problem.  We switched from DSL to U-Verse last spring.  At the time, we were not told that it would effect our email addresses or login.  I can still access my primary sbcglobal.net email, but my daughter's email address, which was a sub-account of my primary, has been de-activated.  I tried to restore it online, but when I log in, I am no longer able to manage sub-accounts.

 

I spoke to ATT Customer Service by phone and was told that by switching to U-Verse, all of my sbcglobal.net accounts were now considered "free" accounts, and that I could no longer access or manage my sub-accounts.

 

I politely explained that I have stayed with ATT many years so that I could maintain my email addresses, and that they most certainly were not "free".

 

Any help would be much appreciated.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Feb 17, 2014 7:48:46 AM
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I Am Having Same Problem as Gwen with My UVerse Acct PRIVATE Mail .

 I Was Forced To Set UP New Acct with UVerse Last Week, and Need to Recover

 my OLD  Mails from my Previous acct  & Sub Account.   Fred W

I Am Having Same Problem as Gwen with My UVerse Acct PRIVATE Mail .

 I Was Forced To Set UP New Acct with UVerse Last Week, and Need to Recover

 my OLD  Mails from my Previous acct  & Sub Account.   Fred W

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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Jun 14, 2014 11:43:47 AM
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I am having the same issue. I recently changed from DSL email to U-verse and kept my email address. But a few days later I lost access to all of my stored emails, folders and contacts. This is very frustrating. Can someone please offer any guidance or suggestions? Thank you.
I am having the same issue. I recently changed from DSL email to U-verse and kept my email address. But a few days later I lost access to all of my stored emails, folders and contacts. This is very frustrating. Can someone please offer any guidance or suggestions? Thank you.

Re: had DSL now have Uverse, can not send email from my sbcglobal.net account HELP

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