07-19-2013 12:16:26 PM
I tried to watch a Netfix movie, but it keep stopping to load every few minutes! Is this because there isn't enough bandwith in U-verse?
Solved! Go to Solution.
07-19-2013 12:30:28 PM
What internet tier are you on? Here is a link to the different packages and the features they support: AT&T U-verse High Speed Internet
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07-20-2013 06:49:49 AM
Netflix will scale the quality of the video to match the bandwidth of your connection. Sometimes latency, or issues on the connection between Netflix's Content Delivery Network and AT&T can cause buffering. Try some other streaming service to see if the problem seems to be with Netflix or with your connection in general.
Report back and we'll do our best to guide you further.
07-21-2013 04:38:55 PM
Hello Mark Fuchs, I'm sorry you are experiencing an interruption while streaming video on Netflix. BeeBee SA and Jeffer MC brought up some excellent points regarding these video streaming services. The internet speed you chose will make a notable difference when it comes to streaming video. Although you are able to stream video with the lower speeds it is recommended to have 18mbps or higher for best results. I will be glad to research your account and perform some tests to determine if there are any problems with your network or help you get the speed that fits your needs. I have sent you a private message to discuss your account in detail.
07-22-2013 08:23:28 AM
Thanks for the help and education on U-verse. I am hoping to learn more
from reading information in the forum. I had just moved to my new home and
Direct TV offered internet through AT&T. Now I learn that U-verse has a TV
package as well. I am not under contract to Direct TV, so I might just make
the move to a full AT&T package, if the price is right!
Mark (Removed for security reasons)
On Sun, Jul 21, 2013 at 7:38 PM, Community Mailer
07-22-2013 09:57:11 AM
You're welcome markrfuchs! I have sent you a private message with some quotes so you can get an idea of what the pricing is like.
02-24-2014 10:20:11 AM
I have the same problem. Amazon Prime and Hulu.com work find but Netflix seem to be the problem. Sometimes Netflix freezes but most of the time the audio track will not synch up with the video track.
02-28-2014 03:52:27 PM
03-01-2014 06:23:09 AM - edited 03-01-2014 06:29:30 AM
I agree with the above poster. No need for 18 mb tier. 12 mb tier works fine.
I've checked my speed with http://www.speedtest.net/. Always runs between 10 and 11 mb and usually hits 11+.
03-04-2014 06:48:25 PM
Get the Device Access Code/System Password from the side of the RG, it is NOT the same as the wireless network key. Then goto your wireless network configuration page. Find the wireless channel and make sure it's NOT on AUTO. If it is, lock it into a channel besides 1, 6, or 11. I usually use 9. I'd be willing to bet money it will at least make it better. It won't always fix it, but that auto channel feature is garbage and they should remove it from the gateways.