01-11-2013 02:47:36 PM
I am have really exceeded exhaustion with my services with AT&T I placed an order on Jan. 2nd for a land line to be installed per my employer instructions. My order is still not complete and will not be until the 16th of Jan. so I have been unable to work my scheduled hours. I have been on the phone with AT&T trying to come up with a resolution to this and all I am asking for now from AT&T is a letter of confirmation that shows that I set up service on the 2nd of Jan. to give to my employer for unexcused absences. And yes I have spoken with several REPS. and a couple of SUPERS that have told me that AT&T would not be able to assist me with a confirmation letter. I was also directed to call a local office and asked them if they would be able to assist me but the local office I called shows no record of an order even being placed and no one is even scheduled to come out on the 16th of Jan. I have been mislead and misguided for way too long and will be placing a formal complaint in writing. I would like to thank a couple of REPS that works for AT&T that tried their best to help me but couldn't. I'm open to any suggestions at this point. #PrayingthatidonotlosemyJOB
01-11-2013 02:48:10 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
01-11-2013 05:54:29 PM
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01-12-2013 09:48:31 PM
No one has called me with an update yet so I am still waiting. I also need to know if I can get the confirmation letter to provide to my employer. Its feels like I'm just being pacified. Please respond with something I can use..
01-12-2013 11:59:29 PM
It's the weekend. Don't expect a response prior to Monday.
01-13-2013 06:55:50 AM - edited 01-13-2013 06:58:14 AM
I have a Customer Care Rep that is assisting me with this I appreciate your reply but one of the issues has already been resolved over the weekend and I'm sure the other is not far behind. I am only voicing my concerns and questions via email, private messgs, and or phone calls. This forum is a way for me to find an answer or advice through the community. Thank you for your advice I will be sure to take that into concern when asking questions on the weekend.
01-28-2013 10:04:59 AM
I have to give hats off to ATT Customer Care they really came through I appreciate you resolving my issue in the shortess amount of time. Thank You. Although I still have not received my letter of confirmation I also still have my job.. Win Win for us both.