10-24-2012 12:29:45 PM - last edited on 10-24-2012 01:24:05 PM by Phil-101
I went to pay my uverse internet bill today. When I logged in I was surprized to see that my bill was $45.00 and uverse speed was upgraded. I didn't authorize this.
In Sept. I called to see if Att would let me keep my current uverse plan of 3Mbps for $19.95 a month for one year. That's all I wanted. The customer service rep made that change allowing me to keep my current plan for my current price.
I was shocked that the plan had changed to something I never asked for.
So I call customer service and informed them that someone changed my account and that I was to get my current account for one more year. She kept me on the phone for 45 minutes. I explaned to her that was am disabled and the government provides a cell phone with a very limited amount of minutes every month. She still kept me on the phone for 45 minutes and did nothing. NOTHING. I have 23 minutes left for the rest of this month (8 days). I am so angry. She kept putting me on hold. 45 Minutes and she did NOTHING.
Att doesn't care about it's customers if they are hiring ignorate people for customer service.
I can get sevice through COMCAST for $19.95 a month and the speed is 20Mbps.
Why can't att take care of me? I been with this company for 56 years. I stayed through all of the ownership changes. I have been loyal. Why are they hiring representitives and not training them?
I am so ANGRY. I am never angry. I have more patience than anyone I know. I let this representitive [word filter avoidance] with me. She should be fired. 45 minutes and NOTHING. All I wanted was the plan to saty the same. I want the plan the customer service rep set up for my in Sept.
Honor my plan. It was your employee that set the plan of 3Mbps for $19.95 a month.
What has happened to Att?
10-24-2012 01:27:03 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
If after two business days you have not gotten a response, Send a PM to Alex. He or someone from his team will get in touch with you. Again keep in mind weekends.
10-29-2012 01:48:31 PM
Thanks oufanindallas. I sent a message to customer care and then I PMed Alex. My problems have been solved.
Thanks for all of your help. U R Awesome!
10-29-2012 03:10:56 PM
Glad to see everything got taken care of. Thank you for the followup.
10-30-2012 06:36:30 AM
I'm glad to hear everything has been taken care of.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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