03-24-2013 07:32:31 PM
Former Bell South Fastlight DSL and Bell South phone customer. Switched 2 months ago to Uverse, Internet, Phone service. Its been a nightmare. Service is unavailable, I have no phone, no tv, no internet every week. This week all service down Wed 4 hrs. Thurs 12 hrs and today (Sunday) since 2 pm. Numerous techs have been here and today supervisor Pablo assured me someone would come between 4-8pm, no one showed up. I have contacted the FCC for help in this matter because ATT does not seem to care. I pay 89.99 for no service, what a bargain. I am SO VERY SORRY ATT bought out BELL SOUTH.
03-24-2013 07:58:20 PM
FCC isn't even going to read your correspondence so you wasted your time there.
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.