06-01-2013 08:39:22 AM
Just had a Prem Tech out to replace a wireless STB (don't ask me why they rolled a truck and didn't just mail me one but whatever). We got to talking about the newest firmware that rolled out, streams, placement of the DVR, etc.
He then says "You know that each HD stream takes up 2 of your allotted streams."
I let him know that that was NOT correct. I proceeded to show him my profile and then set up 3 HD recordings and explained to him how the 4th HD stream can be watched on a STB (not the DVR).
He was shocked and amazed and said "I guess that newest firmware did that."
I also mentioned how the DVR should be on a lesser used TV and he actually rolled his eyes. I laughed knowing I was right.
In his defense, he doesn't HAVE Uverse so his experience is what he has seen on the job. I said , "Honey, I've had UVerse so long (6+ years) that I've seen and done it all!"
Just to let any new subs know, there's a learning curve with UV....and take everything either CS or PTs say with a grain of salt.
06-01-2013 09:16:52 AM
I have been fortunate enough to have Prem Techs who were more experienced with how Uverse works. But it is kind of scary that there are PTs out there who can give such bad misinformation. I tell people I know who have Uverse to come here to the forum to get their answers.
06-01-2013 06:01:05 PM
You would think that the training would be better before letting them loose on the general population. I too have been lucky that the three installs I've had the tech was knowledgable and he agreed that the DVR should be on the least used tv.
06-01-2013 06:40:52 PM
He must have been pretty new or doesn't pay attention very well.
06-04-2013 02:16:10 PM
From the posters on this forum (including a professed AT&T employee) who've been saying this same thing (2x streams for HD), it must be in the training materials somewhere.