03-01-2013 09:27:50 PM
I've had Uverse Internet for nearly 10 years at current residence and had DSL prior to moving since it became available At my previous Residence. I have always used MS Office and always used Outlook. Currently using OL 2007. Attempted to set-up a new computer intending to move email first. Had to change password on secondary account. Now I'm getting the enter password dialogue box. I was referred to Connectec only to be told I would have to pay to get it fixed. This has obviously been going on for a long time based on all the postings. I've had it this issue before and it always seems to be with the secondary account and only after I've changed the log-in password. If anyone has a fix, I would appreciate it. I will drop AT&T before I pay them to fix their problem. I've been a customer for 25 years. This is ridiculous!
03-02-2013 04:45:38 AM
Open a gmail account or any other provider of your choice & set up the account in Outlook.
In gmail download all your att&t stuff
In the at&t account settings - set it to forward to gmail.
Since you saw postings about the problem, you must have seen posts happy with this solution.
03-21-2013 10:17:00 PM
Same problem here. Can't believe ATT wants to charge me to fix their problem. Sooo upset. I just had U-Verse installed 2 days ago. I may not be keeping this if this is what I can expect from ATT. If you read this ATT ... SERVICE MATTERS.
03-22-2013 05:57:32 AM - edited 03-22-2013 06:00:20 AM
There are some troubleshooting steps you can take to get it fixed, I'd recommend following the client mail setup article on att.com/support first. Most of the postings you see on the forums are due to people not setting up their email correctly on client mail or using port 25 for SMTP.
It's not ATT's responsibility to troubleshoot your client mail. They setup a site for you to log into your email on att.net. As long as that works, everything else is your responsibilty.Once you follow that article https://www.att.com/esupport/article.jsp?sid=KB401
03-22-2013 09:01:46 AM
I've been using OL for as long as it's been available. I went through these settings multiple times and always ended up with the same result. I apprecaite your effort to help and perhaps even defend AT&T but this is an issue they have created. I didn't have the problem until the last year or two. It might have beed coincident with the AT&T server changes. I agree AT&T shouldn't have to troubleshoot my mail client but they have an obligation to fix known problems that cause the email client to malfunction.
03-23-2013 09:00:17 AM
If those settings won't work, there's another known fix I'd suggest trying. Sign into your email through ymail.com -> Options -> More options (or mail options depending on classic/new) -> POP and forwarding -> Click Forward your att.net Mail option & put in an alternate email address in the field (it can be any account including different domain emails) -> Save changes
Sign into the email you entered for the forwarding address and there will be a validation email. Once you've validated, send a test email from your client mail. Once that email sends, sign back into your email through ymail.com and change the POP and forwarding back to Allow your att.net Mail to be POPed.
Those are the steps to clear the client mail issue if you've configured client mail correctly. Which client mail and version are you using?