12-27-2012 07:59:33 PM - edited 12-27-2012 08:08:36 PM
Hi, 3 years ago I was an AT&T 6Mb DSL customer, had been for about 5 years prior. My wife has had 6Mb DSL in our area about 8 years ago.
Uverse became available a little over a year ago and customers near the VRAD were easily getting every bit of the 18Mb service. I live only 3/4 of a mile from the AT&T office where the VRAD is located but the way the lines run I was only able to get 10Mb out of the 12Mb I signed up for about 7 months ago.
5 months ago I checked AT&T again for 18Mb availability on my street since I was told by the Tier 2 tech to check occasionally for upgrades to our area. To my amazement I can now only get Basic 768k??? What????
Ok so I was told the slots may be full and thats why!.. so Now all slots in our area are supposedly full. 8 years of 6Mb, and suddenly when uverse comes slots are taken up?
My question is, if slots are full in an area for 5 months, does AT&T but that area on some type of a list to look into upgrading that area adding more bandwidth, or another VRAD etc.?
Thanks so much, just so curiouse as to why AT&T doesn't look into this problem especially when no new customers can even sign on for 5 months and counting.
12-28-2012 06:47:17 AM
Since none of us subs on the forum are privy to this type of information, I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
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