11-21-2012 11:03:55 PM
This is great. A company that creates a public forum so people can get help and share their experiances with other.
I will start of by saying that until now I have had trouble free service, 2 years running. Last weekend I bought a new HD 2D TV and a new entertainment center. Having up graded from a 1080i rear projection TV I was excited to get going with 1080P on my new set. Found out that Uverse only supports up to 1080i, bummer, but livable.
During my disconnecting of the gateway and the main receiver I went about 6 hours until I reconnected it. It works no problem but my 2 other TV's in the bedrooms do not work at all. I call customer service tonight to get help after rechecking my connections to the gateway and I get a nice guy on the phone that tried a bunch of stuff, none of which worked and they out of the blue he said he would call me back that he needed to "go check" something and verified my call back number and then we hung up. 4 hours later, no call back. Yep, looks like I have been ditched and no TV still in those rooms. I have a very angry wife and still no TV. I don't play these games with service providers. Not ones that I pay a lot of money for and get crappy customer service. So I hope some of you guys have got better customer service experiance than I have and let's hope there is just a good reason this happen that is beleivable. I has made my decsion to switch providers much easier.
11-22-2012 02:52:03 AM
In the United States, 1080p over-the-air broadcasts still do not exist as of November 2012; all major networks use either 720p60 or 1080i60 encoded with MPEG-2. However, satellite services (e.g., DirecTV, XstreamHD, and Dish Network) utilize the 1080p/24-30 format with MPEG-4 AVC/H.264 encoding for pay-per-view movies that are downloaded in advance via satellite or on demand via broadband internet only.
11-22-2012 02:02:42 PM
Only Hollywood movies and certain TV shows are 24p content, and are never broadcast that way. The other programs that are not 24p content would not benefit from being broadcast in 1080p24. In fact, those programs would lose frame rate and look more choppy.
11-22-2012 08:52:27 PM - last edited on 11-22-2012 09:14:29 PM by Phil-101
I'm not going to make a post yet until I talk to ATT support tomorrow, but I am having the same internet issue that everyone on google appears to be having.
But I just wanted to say one thing.
I find it kind of funny how on every single one of these support threads, the poster is looking for help with a very real problem that everyone on the front page seems to be having,
And every time, in every thread, the same green named "Ace posters" show up, Deny the problems exist when they clearly do, and either mock the person, or refer them to someone online who will just refer them to their local ATT call station.
Look dude, these people are here looking for help, they don't deserve to be ridiculed with links from wikipedia.
Wikipedia isnt even a valid source in debate, [Edited to comply with Guidelines] by trying to drop knowledge on someone with links from a reader submission wiki page.
Maybe next time, inst4ead you could actually try helping instead of just smokescreening over the obvious issues with uverse internet.
11-22-2012 10:22:12 PM - edited 11-22-2012 10:25:25 PM
There are many things wrong with your post:
1. The original poster in this thread isn't having any type of "Internet issue" like you are. Thus there's really no reason why you should even be posting in his thread.
2. You say you're having "the same internet issue that everyone else is having". What issue is that? I don't see any widespread "Internet issue" identified on this forum. There are people with individualized problems that are particular with their system, but there is no system-wide outage or degredation going on.
3. No one here, ACE or otherwise, is denying that any problems exist. Problems do exist. But again, they are individual to each particular user, not global.
4. I can't speak for other posters, but I do not mock people who come here wanting help. But if a poster clearly displays that they don't want help and don't want to listen, I will call them out on that.
5. The referrals you see to AT&T Customer Care are given out for a reason. The Customer Care team that responds to those private messages is a separate support team specifically assigned to this forum to deal with issues that the normal technical support cannot solve. They have access to other avenues that regular tech support does not. They do not simply refer people to the call center.
6. If you don't like Wikipedia, that's fine. But facts are facts, whether they're posted on Wikipedia, on some other web site, written by a professional, or written by a volunteer. In other words, if the information is correct, it's correct, and if it's wrong, it's wrong. The source and who wrote it don't matter after that. Skeeter's post (and mine) on 1080p content is factual, regardless of where it came from.
7. We always help those who want help. You are an example of a poster who does not want help, so I'm not going to help you.
8. The original poster's main problem is that he has two TVs out of service. They were working before he disconnected his gateway, and now after he's reconnected the gateway, they're not working. But that's all we know. We don't know how those two set top boxes are connected (Ethernet, coax, wireless?). We don't know what type of STBs they are (1200, 330, 7005?) We don't know what he means by "not working" (client initialization error, red X, 3 dots, no power, no video output?) In short, there's not enough information there for us to recommend anything. He's done the right thing -- contact technical support. They tried troubleshooting over the phone, that was unsuccessful. They probably then scheduled a tech dispatch, which the customer will end up paying for if the problem is inside his house.
What you should do now is decide if you want help on your problem with your "Internet issue", whatever that means. If you do, try posting a positive message with adequate information and we might volunteer our time to help you. If you don't, kindly leave the forum free for others who actually do want our help, and stop posting nonsensical falsehoods in other people's threads.