07-01-2013 08:28:15 AM
I received a rewards card and had the intent to use it for our Anniversary in August, while staying with my husband
in the hospital, I noticed that the card expired, I never activated it because we were going to use it in the future.
Call several people today, with no help, told they can't do anything. It was for the $200.00 reward. Any help
out there? Is there anything I can do? Thanks izs5
07-01-2013 10:37:25 PM
Contact ATT Customer Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your reward card problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck :0
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
07-10-2013 12:30:33 PM
I didn't realize the card expired and I called today and was told because they no longer have that special going on they can't do anything for me. I contacted the form below...Did you try anything and get any results?
07-11-2013 02:31:14 PM
We received your private message and one of our managers will be reaching out to you shortly.
Need help with an account specific question? Send us a Private Message. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center or Contact AT&T.
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