06-29-2013 08:51:41 AM
I went to cancel my Uverse and a sales rep said theyw ere giving me a great package for $130/mo -- HD/Internet.
I went ot pay my bill today and saw that it was $130 + $50 for internet.
After 45 minutes of being transferred around, the call dropped (ATT phone service).
I can't believe the Customer Retention Center is not calling me back . We're going on an hour now trying to settle this.
06-29-2013 02:12:56 PM
Click on the link to Customer Care in my sig. They are an escalation team who can resolve this issue. On their profile send them PM with your info. Watch the blue envelope at the top of the forum page for message notification as they will contact you via PM as well.