02-18-2013 09:48:06 AM - last edited on 02-18-2013 04:08:43 PM by cathy2981
We had our DSL cable repaired over 4 weeks ago with a promise that someone would be out to bury the cable "within two weeks, but it's usually faster." We were not given the (apparently) required "ticket number," and I have now called repeatedly about getting this cable buried. We have a dog that we can't leave outside alone AT ALL or she will chew up the unburied cable. I have been getting the run around from the Customer Service (???) for weeks. I looked at the AT&T web site and obtained contact information for CEO, Customer Relations in Dallas, and in San Antonio. So far, two of those letters have been returned as "undeliverable," so I think the contact information on the web site is a hoax. This is the absolute WORST customer service I have ever seen. You CANNOT contact anyone who can resolve the problem. Twice when I called customer service and explained the problem, they sent out repair technicians who, of course, do NOT bury the cable. Both times they were going to "put in a ticket" and let me know the number, which happened neither time. I am preparing to contact our local television consumer advocates, as well as writing a letter to our newspaper. We have been pleased with the product, but that does no good at all if you can't get it serviced. These practices need to be made public, unmasked, and something done about it. They simply do not really care about the customer, despite their high-dollar advertising. If they did, there would be some means to resolve this kind of thing. I feel sure we will be burying the cable outselves AND changing service providers. They may not care about losing us, one customer, but if it is made public, they may care about losing a lot of potential customers. I am simply in awe of a corporation of this size that has NO VIABLE customer service methodology. Intolerable.
02-19-2013 12:12:10 PM
I apologize for the inconvenience this unburied cable has caused for you. Please use the link below to send a private message to our ATTCustomer care team, please include your name, email address, phone number and the best time that you can be contacted, please also allow up to 48 hours for a representative to contact you. I hope from this moment on this issue will be resolved in a timely fashion.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
02-19-2013 05:24:49 PM
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"