11-11-2012 12:12:00 PM
we made our monthly payment on time but had the wrong account number on it. two numbers were transposed. att credited the payment to the wrong account number. our account now shows overdue. i have talked with 2 different people trying to get this straightened out but so far have not seen any results. what do i do next?
11-11-2012 01:42:06 PM
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
11-11-2012 08:00:27 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
If after two business days you have not gotten a response, Send a PM to Alex. He or someone from his team will get in touch with you. Again keep in mind weekends.
11-12-2012 04:16:05 AM
The same thing happened to me just 2 weeks ago. The thing you need to do is get a copy of the transaction from where ever you made the payment and fax it to ATT. They have a department that just handles issues like this. There is a customer person in Columbus "Nora" that will take the time and effort to solve your problem. It will take 3 to 5 days to correct but it will be done with no late charges and no notice on your credit history.