08-29-2012 08:05:36 PM - last edited on 08-29-2012 09:49:42 PM by Phil-101
Having same problem. I was supposed to receive $250 for the uverse 450 package and only $50 showed up to be eligible, so i selected it, and got my card. So do I now not receive the other $200 due to some technicality??? I called this evening and they were closed of course.
[Subject edited to reflect new topic]
08-29-2012 08:26:03 PM
Depending upon the offer, you can receive more than 1 card at different times.
08-30-2012 08:09:54 AM
If you read some of the complaints here on this board, you will find that you are one of the many who have the same problem. I posted on this board, then contacted Alex as advised by some board members and sure enough my issue was resolved! You're in the right place
Big question is, do some ATT (sales) reps really promise x and y rewards just to get someone to sign up and then not deliver? Why must one has to complain about it before the promised goods are delivered? I have been reading some of the complaints here, and seems like this is an ongoing issue.
08-30-2012 10:28:00 PM
To answer your last question, that's pretty much the nature of Sales everywhere--promise you the moon to close the deal so they can make commission.
08-31-2012 07:14:20 AM
Not everyone everywhere in sales can get away with "bait and switch" tactics. This practice is a crime in most states.
I'd like to think that ATT, since they EVENTUALLY deliver what they promised, isn't really engaging in this practice, it's just that their sales reps are desperate for commissions. Nevertheless, ATT should be reprimand those who are guilty of doing this illegal tactics!
08-31-2012 09:58:10 PM
Well,in my opinion as a customer,we should not be easily persuaded by these sale representatives.we should always ask for any confirmation number that we will be receiving a reward card.If possible ask for the agent's id so you have a reference or a documentation who processed the order.
11-08-2012 07:21:11 AM
The reward card thing is poorly done. You have to sign up for the reward, receive a MIAILING and then go online and enter a code number and then wait 4-6 weeks to get the card.
Clearly, they are hoping a lot of people don't bother to get these rewards, fail to get the mailing, throw away the mailing as junk mail, fail to go online to request the reward, etc.
And I say this because computers can be programmed to automatically do these things, and not rely on mailings and all this rigamarole.
Nothing happens by accident. Not in the telcom business,anyway.